Hello everyone, just wanted to give an update on my NBS experience last Saturday. I was in the area for a different errand and didn't think I would have time to go to the boutique so I did not make a prior appointment. My errand ended early though, and when I passed by NBS, there were only 2 people in the queue. When I was at the front of the queue, the SA at the door asked me if I had an SA, and I said no, and that it was my first time. She asked what I was after, and when I said an Evelyne bag, she immediately asked what size. I said 29 and she let me in, explained that they had a few in the store but that I had to wait for the next SA to become available. I could sit by the men's shoes area or stand by the scarves section on the first floor. She offered the hand sani too.
So my total wait time from the time I queued to the time an SA was available for me was about 30-35 minutes. I didn't mind because I was both excited and I had my mobile to entertain me, but I guess this is where the advantage of having an appointment comes in
My SA was Satar, and he was very polite. He confirmed that I wanted the 29 and not the popular 16, and asked what colour and hardware. He brought out the Etoupe and Gold, both in palladium. I was initially after the Gold, because it also matches my belt - I think we're all familiar with the Alessandra Ambrosio photo that may have started the Hermes journey of some
But when I held the Etoupe, I think I fell in love
Satar's vote also went with the Etoupe, and he warmed up a bit here, probably thinking I'm silly cause I was so giddy hahaha. I had such a huge smile behind my face mask. After I made my decision, he took out the phone where I guess the database app of clients and their purchases are, to look up my record (my only prior purchase has been tableware at Harrod's because NBS did not have it in stock when I bought). He chatted me up a bit while he was putting in the information and during payment, and he asked if I wanted the white bag over the normal paper bag. He walked me to the door and we exchanged thank you's and I walked out a happy lady!
I can now replace the huge 33 that was a hand-me-down with this 29, which is the right size for me. So overall, a positive first time experience for me. Perhaps I will visit again before Christmas - but I will make an appointment this time
