I heard her pancakes are TDF.
Hermes became unfair, deceptive, and fraudulent business
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I heard her pancakes are TDF.
It is not dramatic... Unfortunately this is not a single case for me, this became a norm from Hermes online. Look at this from outside, but not as a customer who desperately wants something from a merchant. This is similar to iPhone without a charger or mixer without bowl. Customer expects acceptable service from Hermes but not a gimmick because goods sells with high demand. This does not mean that customer should accepts whatever Hermes ship from a warehouse. Some details from my experience.
Orange H box does not match the scarf size. Not big deal once, twice, but ten's times. How about receiving cashmere shawl in the tie box? This is a joke from Hermes, or mockery, or what? I did write Hermes each time. Still I am receiving wrong H boxes.
Wrinkled, I mean very wrinkled paper in H box with a scarf. Let's look at Japan Hermes, you will get cardboard to ensure scarf keep its form in a place. Does US Hermes care, no, they do not.
Bought stole (cost $1600 US). Came with care tag torn. (See picture) Stole smells strong like lysine, really like lysine. Is this what? Can Hermes just glimpse (and smell) on what they ship? No they do not.
Bought (in 3/2022) Bolduc au Carre scarf 90. (See picture) Very hard to buy. Current season. No more available online. Received without paper tag. Scarf is creased in half. The paper tag was always attached to the new scarfs many years in row. But still I am getting "new" scarf without paper tag. Guess what Hermes responded. I was told that paper tag can be removed by various reasons. It is OK - for Hermes. Here is my reason why it was removed - scarf was used and returned to the store and routed to H.com for resale. Can be very real reason, right?
The same for cashmere shawl Acte III, Scene I, La Clairiere - no paper tag (bought in 3/2022) (See picture)
And this happened within a last month. I see this a complete degradation of "luxury service" from Hermes. Numerous emails to customer support does not make any difference. This is luxury seller and this kind of service unacceptable. It is -
* Unfair - Hermes pretends to be a luxury company with a premium price but service goes below Saks, Neiman Marcus, and Bergdorf Goodman
* Deceptive - selling items as new but shipping worn, creased scarfs, and often without tags
* Fraudulent - selling discontinued and reduced in price goods for a new increased price
I literally just spit out my beverage at this one.
You win post of the day, at least in my universe.
For someone who has had so many unpleasant experiences, you still are shopping in spite of
your displeasure & numerous complaints.
I mean, at the best of times I side eye Hermes’ marketing and customer service but even I have to point out that a) it’s a pandemic and supply chains for things like boxes are tight and b) for the love of god if you are so dissatisfied STOP BUYING FROM THEM.
I mean if this with other brand. I bet you would stop shopping online with them right away. Why dont you do so with Hermes? As others have asked too, did you try to return this to them? What did they say? Do you have a homestore or a SA to talk about the concern? If you do what did they say?
I used to place an order online and the moment i see the little flaw that bothers me i took picture and sent to my SA right away and she helped me out with exchanged for me with no problem. If it’s an item that is not available anymore, they do return for me. And ever since i stop shopping online with hermes but rather in store. So maybe you can talk to someone locally?
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If you’ve so many bad experiences buying from H.com, just don’t shop there. Life’s too short to be aggravated with negative experiences for shopping for luxury items.
I would be annoyed by receiving a sale item for full price, but I would return the item and request a refund in full, including shipping at my local store or on H.com. If necessary, I would bring in the credit card company or PayPal.
This is the kind of stuff that just gets resolved.
OP, this is not Cancer. Don’t sweat it. Find a home store. Buy scarves from them,even if thy come from H.com.
I would be annoyed by receiving a sale item for full price, but I would return the item and request a refund in full, including shipping at my local store or on H.com. If necessary, I would bring in the credit card company or PayPal.
This is the kind of stuff that just gets resolved.
OP, this is not Cancer. Don’t sweat it. Find a home store. Buy scarves from them,even if thy come from H.com.
Also, don’t the tags on the shawls come only tacked on so they can be removed?
I have had a Avalon baby blanket I ordered (thankfully for a family member who didn't mind) online crammed into a small box. The paper was wrinkled too. It was the last one in this colour, I think as it was no longer visible on the website.
I know this was not correct, as I have ordered them before and the box was larger and the paper was pristine when my family member opened it.
I know this was not correct, as I have ordered them before and the box was larger and the paper was pristine when my family member opened it.
The terms “unfair, fraudulent, and deceptive” are not appropriate to describe the business practices of H.com, as I truly believe that these actions were not committed with the intention to defraud any individual. I order a considerable amount from H.com and have noticed a decline in warehouse quality control over the past year: incredibly wrinkled tissue paper, a bracelet with a non-functional clasp, scratched Orans, a “new” scarf with a stain, etc. I simply box up the unacceptable item and return it. I have attributed the issues to either problems with the supply chain, or to warehouse employees not fully inspecting returned items. The items that the OP received were less than ideal, and s/he has every right to express her/his displeasure.
The laminated inventory tags are hinged and closed at the open end with a small amount of adhesive. They can be easily removed and reattached if an unscrupulous buyer wishes to return a worn item as “new.” This is one example of how H.com warehouse employees should be stepping up their inspection of returned items for signs of wear before they are re-sold.
It's not really acceptable for things to not be packaged up in new condition.
I imagine many people like me order things online as gifts and we should be able to expect they will arrive in gift-giving condition.
I never untie the ribbon (to check on the condition of the contents) on the H gifts I give as I don't know how to tie them back up the same way.
Even if the OP has had many less than perfect orders arrive, the OP may be ordering some of these items to gift, so it's not fair to tell them to stop buying. They may be buying for an H lover.
I imagine many people like me order things online as gifts and we should be able to expect they will arrive in gift-giving condition.
I never untie the ribbon (to check on the condition of the contents) on the H gifts I give as I don't know how to tie them back up the same way.
Even if the OP has had many less than perfect orders arrive, the OP may be ordering some of these items to gift, so it's not fair to tell them to stop buying. They may be buying for an H lover.
Every now and again I am shocked by Hermes too.
I sympathise, there seems to be a decision to be made, keep or return, stay with H or never shop there again.
With pressure not to waste due to sustainability drives (and watchdogs) lux companies are caught in a difficult situation. If customers try on before returning wearing scent and then return the silk, does H then destroy the scarf? Should they destroy every return, every item? Things in-stores are not destroyed after clients try them.
Let's face it, most occasional shoppers have no idea which scarf comes from which season, why not a scarf that's 4 years old if it's perfectly serviceable? If I could get a scarf I thought I'd missed out on, I'd be delighted to suddenly find it online.
All scarves go up after the jump alas, same scarves suddenly all jump in price so of course it's not going to be at the sale price, or even the original.
I totally agree, H should not have sold a 'S' printed scarf unless at a sale though
Again, where do all those leftover sale scarves go? Obviously pieces from Petit H are not moving as well as they'd like.To comment on the langauge:
* Hermes doesn't pretend to be a luxury company, they never use the word 'luxury'. They define luxury for other luxury companies though, so it's good some dept stores are doing well. I don't know why unfair, more subpar IMO. I agree H service can be hit or miss.
* It sounds as though you have been sent returns and without quality control. That's not deceptive unless you can prove it, but it's certainly bad practice. Some countries take off the tags as a matter of course that includes online. If there were no tags on an item to be returned in a country were it's not the practice to take tags off and they wouldn't allow you to, it would have been an issue, if you accepted and kept it, the tags mean nothing (except for resellers).
* Fraud is a crime. It's not fraudulent (in the UK at least) to sell goods for a higher price than they once were. It's non-disclosure that the scarf had a 'S' stamp though, and would come under not as described (failure to describe) so you could return the scarf (presuming similar legislation).
I thought the OP meant the paper tags, as in NWT or NWOT
I don’t understand the drama. This is an online business transaction. Here’s the email I would write H.com.
Subject Line: Hermes.com Order # (Insert Order Number) Received Item Clearly Marked SALE, But I Paid Full Price / Please Advise
To whom it may concern:
On XX/XX/2022, I ordered XXXXX scarf on H.com for $XXX.XX — full and current retail price for the scarf. The scarf I received on XX/XX/2022, via (INSERT TRACKING NUMBER) is clearly marked as a sale item. See attachment XXXXXXX.GIF or PNG or PDF — Take picture of the scarf with the sale stamp. Name the picture clearly “Your Last Name_Transaction_#”. This is disconcerting and leaves two options, please:
1. Reimburse me for the delta between the sale price and the retail price and allow me right of refusal. Or,
2. Allow me to return the scarf and reimburse me for the scarf, plus all shipping fees (both ways) to and from Hermes.
Please note I have notified my credit card company of this situation and am cc’ing them on this email to ensure all parties are notified.
I appreciate your help resolving this situation promptly and to my satisfaction.
Sincerely,
OP
Subject Line: Hermes.com Order # (Insert Order Number) Received Item Clearly Marked SALE, But I Paid Full Price / Please Advise
To whom it may concern:
On XX/XX/2022, I ordered XXXXX scarf on H.com for $XXX.XX — full and current retail price for the scarf. The scarf I received on XX/XX/2022, via (INSERT TRACKING NUMBER) is clearly marked as a sale item. See attachment XXXXXXX.GIF or PNG or PDF — Take picture of the scarf with the sale stamp. Name the picture clearly “Your Last Name_Transaction_#”. This is disconcerting and leaves two options, please:
1. Reimburse me for the delta between the sale price and the retail price and allow me right of refusal. Or,
2. Allow me to return the scarf and reimburse me for the scarf, plus all shipping fees (both ways) to and from Hermes.
Please note I have notified my credit card company of this situation and am cc’ing them on this email to ensure all parties are notified.
I appreciate your help resolving this situation promptly and to my satisfaction.
Sincerely,
OP
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