Help!!!!

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#61
keokicat said:
I ordered an Alma BB last week and when I received it, the box was torn open and was soaked. The brown LV box was soaked and the dust bag was damp. I did call customer service right away to let them know the condition the package arrived in. I explained that the package was delivered at my work address, and that I didn't have time at the moment to thoroughly inspect the bag, but I wanted them to document there could be possible damage. Luckily there wasn't, the bag was dirty from fingerprints, etc, but could easily be cleaned up. It's disappointing that we spend so much on these items and they don't arrive to us in pristine condition. I wish I had a boutique close by so I could do my shopping there. Unfortunately, the closest one is 2 hrs away.

OP - I'm hoping you'll be given a refund. They should see that since you purchased a second of the same bag that you're not trying to be deceitful. Keep us posted.
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When I ordered the V Cabas from the men's runway, the box arrived soaked too. The inside was fine. But definitely a problem with the company that ships for Louis Vuitton. Before I signed it I opened the box and verified the content.
 
#62
msmounty said:
sorry for being debby downer here (as i am sorry you are going through this) but am i the only one that finds this weird that you got the first purse (defective one) - then instead of waiting for it to be returned or lv to fix it, you just bought another of the exact purse? I personally would never feel comfortable buying a second item until i know for certain if they would fix the one i already purchased or offer you an exchange??
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+1
 
#66
Suns123 said:
Good news ladies !!!! Just got a call from LV online and I was advised to bring the pouchette metis to the store to the team leader who helped me and I will be refunded!!!!!! Thank God!!! I am an honest customer and I am grateful they saw that . Thank you to all of you for your inputs and for wishing me luck ! 💖😍
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Congrats! So glad everything worked out!!! :D
 
#67
So happy it worked out!!!! You are a good customer and that is how you deserve to be treated!!!! +1 for LV !! Had me worried there for a minute that they would not come through for you. Great news!!
 
#71
msmounty said:
So happy it worked out!!!! You are a good customer and that is how you deserve to be treated!!!! +1 for LV !! Had me worried there for a minute that they would not come through for you. Great news!!
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Thank you !💖 . Yes I am impressed how the store coordinated with the online shop! I am a loyal customer to that store too and they took care of me very well on this!
 
#73
amstevens714 said:
I'm so sorry this happened to you, but I think the store calling to explain the situation will help a lot- good luck!
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Yes the store really helped me on this , so the mistake of sending me there for a refund turned out to be useful in the end . If I shipped the purse right away without having the store inspect it , I don't think this refund will be granted.
 
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