When I brought it to the store for a refund , I was told the vachetta is a factory defect and they cannot refund it but I have to return it online . Having them reviewed it , I was confident that I will be refunded . So I got a replacement at the store instead , that way I was able to inspect it myself . It is just a matter of trust since my intentions are clear . But I learned my lesson the hard way.
Help!!!!
- Thread starter Suns123
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When I brought it to the store for a refund , I was told the vachetta is a factory defect and they cannot refund it but I have to return it online . Having them reviewed it , I was confident that I will be refunded . So I got a replacement at the store instead , that way I was able to inspect it myself . It is just a matter of trust since my intentions are clear . But I learned my lesson the hard way.
Did the store ship it back for you? When my MC pouch came with a defect, the store sent it back and guaranteed everything.
I think that is terrible customer service of LV if you took the time to drive to the store and they told you to return online??? Why? Couldn't they have sent the item back for you?
Forgive me as I have never bought LV online... only in store.
No, I mean did the store ship the old defective one back for you?
When I brought in a defective item purchased online, the store handled everything. I never even had to deal with the item.
Yes It was a mistake on their end telling me to return it to the store and I was devastated when the store rejected the refund because of the defect .
What I'm asking is when you physically took the bag into the store and they said you had to return it to "online", did they put it in the mail for you, or did you mail it back yourself?
I have this same exact bag so I am familiar with the lock....mine still doesn't look like that....let us know what happens with the decision...
Agree - bad service.
They do have a few odd rules like this. I know if you buy online using PayPal you cannot return it to a store. And I bought something earlier this year online, took it to my Saks to return it, and the girl said because it was a Saks boutique they couldn't accept an online return. It was easy enough to ship back so I got over it. But they don't make the online ordering process super attractive when you hear about stuff like this. Good luck to the OP! Hope it works out.