I bought a Small Morgan Hobo directly from Botkier at the beginning of June. It's my first Botkier and I absolutely love the bag but I'm really disappointed because both of the studs on the strap have already fallen off. I haven't even carried the bag that many times because I've been mainly carrying my lighter bags during the summer. Has anyone else had a problem with hardware falling off a relatively new bag? If one stud had falling off I'd just think it was a fluke but both of them? and within less than 3 months from purchase?
I've called Botkier several times during the last week to try and ask if I can get replacement studs, but each time I just get a voicemail. I've left two messages and no call back. I keep hearing CS is great at Botkier and I'm sure they are but I'm having a tough time getting a hold of them.
I've called Botkier several times during the last week to try and ask if I can get replacement studs, but each time I just get a voicemail. I've left two messages and no call back. I keep hearing CS is great at Botkier and I'm sure they are but I'm having a tough time getting a hold of them.