I found a bag I wanted on eBay. I messaged to seller to ask more questions. She assured me of the bag's excellent condition and that she had only used it three times. I hit BIN.
I received the bag very promptly; however, it is not in the condition that the seller described. I messaged her about a full refund (and I'd send the bag back) or a partial refund. I sent her 21 photos of all the issues with the bag that she did not describe. She wrote me back claiming that the photos could not possibly be of the bag that she sent me.
I opened a case. She responded with a partial refund offer (smaller than what I originally asked), which I rejected. I escalated the case.
Seventy-two hours have passed. Now eBay says, "Unfortunately, we need a little more time to make a decision. Expect an email from us soon." What does this mean?! I thought this would be a pretty straight forward SNAD. In the couple other times that I have opened SNADs in the past, they were very quick.
I called eBay a few hours after escalating the case because there was some info I regretted not saying. Namely, that the damage on the bag is clearly from wear & tear; i.e., not damage I could have caused in the day the bag was in my possession. I called too because I'm very worried the the seller will try to blame me for the damages and wanted to learn if she could appeal, etc. Hopefully the nature of all the damages is obviously wear & tear in the photos....
None of the damage is evident in her auction's photos; however, it was an auction posted using eBay Mobile, so I assume she used a phone camera that didn't capture the same amount of detail an actual camera would capture (I won't make the same mistake of buying a bag posted using eBay Mobile!!). I regret not noting that too when I escalated the case.
I'm just really worried. Has anyone been in a situation like this? Could it be because of MLK Day? I really appreciate any insight!! Thank you all in advance.
I received the bag very promptly; however, it is not in the condition that the seller described. I messaged her about a full refund (and I'd send the bag back) or a partial refund. I sent her 21 photos of all the issues with the bag that she did not describe. She wrote me back claiming that the photos could not possibly be of the bag that she sent me.
I opened a case. She responded with a partial refund offer (smaller than what I originally asked), which I rejected. I escalated the case.
Seventy-two hours have passed. Now eBay says, "Unfortunately, we need a little more time to make a decision. Expect an email from us soon." What does this mean?! I thought this would be a pretty straight forward SNAD. In the couple other times that I have opened SNADs in the past, they were very quick.
I called eBay a few hours after escalating the case because there was some info I regretted not saying. Namely, that the damage on the bag is clearly from wear & tear; i.e., not damage I could have caused in the day the bag was in my possession. I called too because I'm very worried the the seller will try to blame me for the damages and wanted to learn if she could appeal, etc. Hopefully the nature of all the damages is obviously wear & tear in the photos....
None of the damage is evident in her auction's photos; however, it was an auction posted using eBay Mobile, so I assume she used a phone camera that didn't capture the same amount of detail an actual camera would capture (I won't make the same mistake of buying a bag posted using eBay Mobile!!). I regret not noting that too when I escalated the case.
I'm just really worried. Has anyone been in a situation like this? Could it be because of MLK Day? I really appreciate any insight!! Thank you all in advance.