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Their "exchange policy" should not even come into play with a defect. Balenciaga should be on their "defective item policy." I don't know what their policy is, but on such a high end item, it should be replacement. The SA should be apologizing to you for Balenciaga's mistake in putting a defective item out on the floor to sell. I'm sure that XXXXXXX/Balenciaga will make things right. 
I agree, I think both these cases of peeling leather should be treated as a mfr defect and be covered under the warranty.
I don't recall if the Balenciga warranty is 1 year or 3 years, can somebody help me out here?
really hope you can exchange it.
I am so sorry, mimi. I hate it when I feel publicly embarrassed, and I regret that you felt that way at Balenciaga. I hope you can still enjoy the bag. We are all so intensely cognizant of any problem with our bags. I would imagine that sometimes the Balenciaga sales reps think we are overly picky. However, we pay a lot for these bags and should get only the best for our money.
I'm so sorry you were caught up in "store policy" stupidity, dearest mimi... I noticed today a bit of dryness that looks like it will lead to peeling on my blue india... None of my other bbags have this, only the blue ones, maybe that means something about balenciaga's blue dye?
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mimi
Whaaat? I'm so surprised they'd insist that that's "normal" distressing!ush: I'm so sorry...
Is it on a really noticable part of the bag?? In the pics it looks as thought it's on the bottom to me...?
The peeling was on the back and part of the front of the bag. It is small, but what I was most worried about was that if the leather is already showing tendencies to peel, then the condition might get worse.
I just moisturized the bag and it looks SO much better. I've always hesitated putting moisturizing products on my bags, but it turns out that this is exactly what the bag needed! I realize it's such a simple solution to a seemingly trivial problem, but as stated before, I paid $1000+ to have a bag that shouldn't have to be treated.
Boy, the way they treated you Mimi is just 
. Kind of makes me think twice about ordering from them, to be quite honest. I'm glad moisturizing seems to have helped - what did you use?
. Kind of makes me think twice about ordering from them, to be quite honest. I'm glad moisturizing seems to have helped - what did you use?
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mimi
I used Kiehl's Creme de Corps lotion...which was the only moisturizing thing I have in my house! It's given a nice shine to the bag and deepened the color, so I'm happy with the way it turned out. Plus, there's no perfumey scent!
What's ironic is that when XXXXXXX was telling me that the bag (only when sent in by the original purchaser!) could be submitted to their repair person for conditioning at a cost, I overheard the assistant manager tell another customer that "dry spots can be treated using Lubriderm". Now why couldn't XXXXXXXX tell me that?
Bal Paris is aweful too. Last week I went there with my aunt who bought 3 bags and a pair of jeans, the SA was horrible to us and because the store was understaffed that day they decided to close it early and then locked us inside and made us go through the basement to the bal men's store next door, then the men's store was also locked up and we had to go through the basement AGAIN, back to the women's store and demand that they let us out. Sorry for the rant but it was just beyond bad behariour. Imagine what they'd made us do if we hadn't bought anything....
Sorry to hear about this mimi but I am glad that conditioning seems to have helped! You're right though, it does seems pretty absurd that we have to condition/treat bags which are very expensive, and the Balenciaga after care customer service is more or less non existent!!
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mimi
Oh eww! That's horrible too. I was wondering to myself earlier if Bal Paris would be better but after reading your comment, apparently not!
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