Dear friends, I am looking for some advice and also for some comfort. How am I going to survive this and what should I do? To make the long story short: I've felt on the escalator at Logan airport while trying to run up on escalator moving down (helping my daughter who also felt and injured herself). Anyway, when we found out that we were OK, whole and alive, with only some scratches, I revealed that when I felt, my bag experienced a huge impact and the turnlock got bend with severe scratches. I carried the bag on my arm and I actually landed on my Birkin, while turnlock was facing the metallic escalator metal stairs. We all know how the stairs at escalators look like... additionally it scratched a bit of leather in both corners of my bag. The bag is hardly 2 months old!!!! Basically, I have two options: -to send it for repair/hardware replacement (it might take ages and not cheap, I've read); OR - I should forget to think about this injury (my husband says it's not noticeable at all) and just enjoy my bag, use it a lot and maybe send to repair later (in 5-8 years). The problem is that I know that the turnlock is bend and it bothers me a lot... However, the acknowledgment of the reality and acceptance begin to grow on me.. The incident happened a month ago. Please, help! Thank you all, for reading I live far away from the nearest Hermes store, so I can't bring the bag for the in store consultation.