I purchased a black oversized alexa online off Harrods in June 2010 (I'm from Singapore) but started using it only in September. This is my first Mulberry and I'm terribly disappointed with its quality.
A couple weeks into using the bag I noticed a few loose threads sticking out from the handle, but they were not noticeable so I decided to just ignore them.
However a few days ago, I realised that the stitches joining the handle to the bag itself have snapped (is that the right word to use?)!! Also, the leather pieces joined by glue that is being used to hold the handle down to the bag has separated... I know my explanation sounds confusing, I'll try to post pictures when I'm home.. In short, the handle looks like its going to separate from the bag anytime.. Which means, currently I can no longer carry the bag by its handle as it might give way anytime.. I'm left only with the option of carrying it by strap.
I will be bringing the bag down to the boutique here in Singapore but I'm not sure if they'll even entertain me since I did not purchase the bag directly from the boutique here...... Have any of you girls experienced this before?
:help:
Do you think the warranty would cover this or will they make me pay for the repair charges? Anyone knows approximately how much would it cost to repair the bag? For the price I'm paying for this bag, I would expect it to last..... Sigh.
Sorry for the long read. I'm just disappointed with the quality of the bag. This is my first Mulberry and I was initially thinking of purchasing another alexa in Oak but I guess I'm gonna have to get something else..
:cry:
A couple weeks into using the bag I noticed a few loose threads sticking out from the handle, but they were not noticeable so I decided to just ignore them.
However a few days ago, I realised that the stitches joining the handle to the bag itself have snapped (is that the right word to use?)!! Also, the leather pieces joined by glue that is being used to hold the handle down to the bag has separated... I know my explanation sounds confusing, I'll try to post pictures when I'm home.. In short, the handle looks like its going to separate from the bag anytime.. Which means, currently I can no longer carry the bag by its handle as it might give way anytime.. I'm left only with the option of carrying it by strap.
I will be bringing the bag down to the boutique here in Singapore but I'm not sure if they'll even entertain me since I did not purchase the bag directly from the boutique here...... Have any of you girls experienced this before?
:help:
Do you think the warranty would cover this or will they make me pay for the repair charges? Anyone knows approximately how much would it cost to repair the bag? For the price I'm paying for this bag, I would expect it to last..... Sigh.
Sorry for the long read. I'm just disappointed with the quality of the bag. This is my first Mulberry and I was initially thinking of purchasing another alexa in Oak but I guess I'm gonna have to get something else..
:cry: