Hayden-Harnett SHOPPING CHAT thread!

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I was going to get another wyeth tote in phantom pebble but then discovered that they changed the phantom pebble to something called ???vintage grey? the code is VGY. I used the online CS chat on Thursday or Friday and oana replied. She said it is a smooth matte leather. UGH - I wanted the more rugged phantom pebble. So that was the end of that dream.
 
If everything is made to order, why are so many colors missing?

Tried to do chat yesterday about using store credit and the cs rep stopped responding, gave up after 15 minutes. Tried today to find out about Nico colors available and never got a response.

Because I don't think anything is "available." You have to wait for it to be made. And they don't really want to have to say that.
 
I was going to get another wyeth tote in phantom pebble but then discovered that they changed the phantom pebble to something called ???vintage grey? the code is VGY. I used the online CS chat on Thursday or Friday and oana replied. She said it is a smooth matte leather. UGH - I wanted the more rugged phantom pebble. So that was the end of that dream.

Same! Except I was interested in Ruby, but it's no longer listed. I'm hoping they take my Oxblood idea and make that a color choice for the fall bags. Even better if it was super-textured like the black Wyeth was. A few of the panels were super-distressed and non-smooth, I think other brands call it "bubble leather" like RM, but it wasn't as uniform as that.
 
I was going to get another wyeth tote in phantom pebble but then discovered that they changed the phantom pebble to something called ???vintage grey? the code is VGY. I used the online CS chat on Thursday or Friday and oana replied. She said it is a smooth matte leather. UGH - I wanted the more rugged phantom pebble. So that was the end of that dream.

That's too bad--the phantom pebble seemed like it would be beautiful. Who knows what this 'vintage grey' looks like. I know this is crazy talk, but some pics of the actual bags and/or leather might be helpful. ;)
 
I feel for all of you who want to buy but can't because of colour issues and CS issues and other preventable issues. What I don't understand is why they would have a sale on items not in stock? It doesn't make business sense. I decided not to buy anything sale or not. It's sad.
 
That's too bad--the phantom pebble seemed like it would be beautiful. Who knows what this 'vintage grey' looks like. I know this is crazy talk, but some pics of the actual bags and/or leather might be helpful. ;)

This! It has seriously halted me from buying anything right now. I want to see actual products and not photoshopped images of colors that don't really seem accurate. I'm a pebble grain sorta gal and I want to feel like I can touch the leather through the screen.
 
I am stupid, or a glutton for punishment. Or both. I ordered.
I fell for the sale, too. The best part? I emailed CS before I placed the order and they confirmed that the corraline nackie is in-stock and ready to ship, and to email them once I had placed the order so they could be sure to take care of it quickly. I placed an order and emailed them over the weekend, and I opened my email this morning to find a new message telling me that the bag is made to order. :noggin: :cray:
 
I fell for the sale, too. The best part? I emailed CS before I placed the order and they confirmed that the corraline nackie is in-stock and ready to ship, and to email them once I had placed the order so they could be sure to take care of it quickly. I placed an order and emailed them over the weekend, and I opened my email this morning to find a new message telling me that the bag is made to order. :noggin: :cray:

oh no! that's not right. did they say how long it would take?
 
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