Hayden-Harnett SHOPPING CHAT thread!

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#3,061
Ok, so HH is still unreachable by phone (neither number is in service). I emailed CS - no replies to my email. I printed out an RMA#/shipping label - still addressed to Bags Acquisition Corps. I've had it. I've learned my lesson. I'm done!! I stayed away for months because of the issues, and decided to try again with an order, and learned my lesson. I'm done.

The end. Oh, they also deleted my question on their facebook wall re: the phone #s being out of service. Wouldn't you think they would want customers to know what was happening? Apparently not. I didn't even ask it in a mean or snarky way!! Grrr.

Ok, NOW I'm done.
 
#3,062
Oh no, Renee! Is it thinner than the Marmo Chestnut? It's definitely on the thin side, despite how rugged the finish looks. Take pics before you send it back, pretty please!

faintlymacabre, good choices!! Can't wait to see pics of the Vega IRL (you too, Sally!!:p)

I'm exchanging my PA Celina for the Marmo Chestnut one... if I can ever get my butt to UPS, LOL.
 
#3,063
Ugh, Debbie!! UGH. WTHH??

I just sent them an email (days ago when Moth told us about the problem) saying "unless I hear back from you I'm mailing it to the returns address on the website". Haven't done it yet, but that's the one I'll be using, and just writing the RMA# on the box.
 
#3,064
faintlymacabre- Lovely picks. Please post pics of your milo when it arrives. I've been very tempted to get one but I've been waiting for pics.

PG- That sucks about marmo amethyst. I hope it's a speedy return/echange.
 
#3,067
They deleted my comment too about the phone issue!!!!! I'm so flippin frustrated right now! :censor: I had a package that was mailed out Monday (supposedly) but when ever I click the link to track the package on UPS, it tells me UPS has no record of it. How hard is it to email me back to say "yes, it has shipped" or "oops, no it really hasn't". We spend our hard earned money and they can't even respond to us but yet they have the time to update Facebook ALL DAY! :mad::rant::lecture:



MamaToJakers said:
Ok, so HH is still unreachable by phone (neither number is in service). I emailed CS - no replies to my email. I printed out an RMA#/shipping label - still addressed to Bags Acquisition Corps. I've had it. I've learned my lesson. I'm done!! I stayed away for months because of the issues, and decided to try again with an order, and learned my lesson. I'm done.

The end. Oh, they also deleted my question on their facebook wall re: the phone #s being out of service. Wouldn't you think they would want customers to know what was happening? Apparently not. I didn't even ask it in a mean or snarky way!! Grrr.

Ok, NOW I'm done.
Click to expand...
 
#3,068
FWIW, I received an email reply from CS yesterday about a product question. Is the weather still bad in NYC? Maybe they've decided to close their office until it improves? Or maybe the principals are busy attending NY Fashion Week?
 
#3,069
The marmo amethyst carryall was totally on my wishlist, but I was waiting to see if there was a presidents day sale. Do you think it would be stupider than carrying a ginger carryall? Because I'm totally dumb enough to do that. Anyway, I'm probably going to hold off for a bit given the current CS mess. I'm sure my wallet is breathing a sigh of relief.
 
#3,070
I have the marmo amethyst celina- while the color is absolutely stunning, the leather did not feel right- it's very stiff. I kept it because of the color but I imagine carryalls wouldn't feel right in this leather. There were no bubbles on the leather, just slight distressing.
 
#3,071
When had you sent your email to them, Merry? I ask because I emailed a question 2 weeks ago with no response. And I sent one on Monday and one today. No response to either of those. I understand they could be having weather troubles or visiting NYFW, but I guess I expect more from a company. I don't understand how difficult it is to respond to people's emails. Especially when they are constantly updating Twitter and Facebook. And it REALLY irks me that they are deleting our comments/questions on FB. I get so tired of this. I go away because I get so angry at them and then I come back because of my love for their products. But I'm sick of the way they rarely pay attention to us. :tdown:

merrygold said:
FWIW, I received an email reply from CS yesterday about a product question. Is the weather still bad in NYC? Maybe they've decided to close their office until it improves? Or maybe the principals are busy attending NY Fashion Week?
Click to expand...
 
#3,072
fleurdelis816 said:
When had you sent your email to them, Merry? I ask because I emailed a question 2 weeks ago with no response. And I sent one on Monday and one today. No response to either of those. I understand they could be having weather troubles or visiting NYFW, but I guess I expect more from a company. I don't understand how difficult it is to respond to people's emails. Especially when they are constantly updating Twitter and Facebook. And it REALLY irks me that they are deleting our comments/questions on FB. I get so tired of this. I go away because I get so angry at them and then I come back because of my love for their products. But I'm sick of the way they rarely pay attention to us. :tdown:
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Ditto. I am truly peeved, and I'm sorry that it's happening to so many people! I guess they haven't learned!! But I have (not that they care, but whatever).
 
#3,073
My email was sent last Thursday, on February 3. I completely understand your frustration, as we've all prolly been there before. :sad: Product questions are easy to answer, but if the email requires some sort of CS action, then it appears that those responses are being put off.
 
#3,074
So sorry you girls are dealing with a customer service nightmare again. I popped in to post that I received my coral Ramone and PL Celina last night! My order was shipped within 2 days and came beautifully packaged with lots of pretty tissue and a Tron/Fantasia card and business card. Both of these cuffs look horrific on my nordic, pasty white skin right now but will be faboosh with a tan this summer, lol!
 
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