This may get long but long story short - I sent a legacy bag in for repair for sealant issues to Jax last month and I took to the local outlet in my area. I have always taken my bags to the FP store and most recently took my wallet there to send in for repair (never again I will always use the FP store). Needless to say I received my bag the beginning of this month with the 40% off discount letter and NO HANGTAGS/MEDALLIONS WTF :censor: !!!! I immediately called Jax to inquire on March 2 about the missing tags and she said no problem they would be resent. I said thank you - I never thought that I had to removed the tags, bags have gone before with no problem and I also asked about a replacement tag that was missing from a wristlet/coin purse that I had purchased and I hadnot received. She said that it had been mailed on February 5 and I stated that I have not received it so she reordered with my request for the missing tags that were removed.
She also said that they usually don't remove tags from the bags so she is not sure what happened. I said I am not sure because I know the tages were there when I took to the outlet.
Well, today I opened my envelope and again WTF a leatherette hangtag with yellow gold chain and NO MEDALLION!!!!!!! I immediately called and got a really sassy reprepresentative that was basically accusing me of not sending the tags because Jax would not remove them, well I said maybe the outlet removed but right now that is irrelevant because I don't have my tags for my legacy bags. She asked me to describe the tag - well guess what I don't have it!!!! So I asked her to give me a minute to look at my other bag to see how it looks - she tells me to calm down WHAT!!! She is really pissining me off right now. She claims that she can order the medalion that they have in stock and can't guarantee it is the one I need and get this - because this is the THIRD request for a replacement I can not call for anything because of the limit - WHAT!!!
I said to her - I have not ordered three replacement items, I requested a tag from the item I purchased that was missing and requested the tags that was removed from my bag! Not my choice - your mistake. She said well it looks like you ordered the replacement - I don't care what it says I didn't cause the problem. I asked for a manager - of course they are all busy.
After speaking to her I called back to see if I could get a manager they are all busy - on the phone. She said her manager was a male but the first person I s/w transferred me to a female - what!!! I explained the problem to her and she also said that it appeared that I had ordered multiple items and I even told her the last time I requested an item was almost two years ago, she went on the tell me about my recent orders and I said yes for three repairs - not orders.
I told her I should not be penalized for the way the requests are keyed into their system and I didn't appreciate the way I was spoken to - I have been a loyal customer for twenty years and this is crazy.
I am sorry for the vent but I am so freaking pissed off right now. I now see how others are feeling. I will probably have to say goodbye to my medalions
She also said that they usually don't remove tags from the bags so she is not sure what happened. I said I am not sure because I know the tages were there when I took to the outlet.
Well, today I opened my envelope and again WTF a leatherette hangtag with yellow gold chain and NO MEDALLION!!!!!!! I immediately called and got a really sassy reprepresentative that was basically accusing me of not sending the tags because Jax would not remove them, well I said maybe the outlet removed but right now that is irrelevant because I don't have my tags for my legacy bags. She asked me to describe the tag - well guess what I don't have it!!!! So I asked her to give me a minute to look at my other bag to see how it looks - she tells me to calm down WHAT!!! She is really pissining me off right now. She claims that she can order the medalion that they have in stock and can't guarantee it is the one I need and get this - because this is the THIRD request for a replacement I can not call for anything because of the limit - WHAT!!!
I said to her - I have not ordered three replacement items, I requested a tag from the item I purchased that was missing and requested the tags that was removed from my bag! Not my choice - your mistake. She said well it looks like you ordered the replacement - I don't care what it says I didn't cause the problem. I asked for a manager - of course they are all busy.
After speaking to her I called back to see if I could get a manager they are all busy - on the phone. She said her manager was a male but the first person I s/w transferred me to a female - what!!! I explained the problem to her and she also said that it appeared that I had ordered multiple items and I even told her the last time I requested an item was almost two years ago, she went on the tell me about my recent orders and I said yes for three repairs - not orders.
I told her I should not be penalized for the way the requests are keyed into their system and I didn't appreciate the way I was spoken to - I have been a loyal customer for twenty years and this is crazy.
I am sorry for the vent but I am so freaking pissed off right now. I now see how others are feeling. I will probably have to say goodbye to my medalions