My first and only bag is a St Louis, and it started falling apart in less than six months. I likely won't spend another dime on Goyard.
The only nice thing I can say about my experience was that they agreed to sew on the leather corners on my bag and replace the handles if I paid the international shipping to send it back to them. I see that now they charge their customers $350 for new corners.
I had a problem with a LV bag around the same time, but in the end LV apologized and gave me a $1600 credit which I used towards my Lumineuse PM in black leather ($2900 + Chicago sales tax).
For the money, I'd rather buy a canvas bag at LV or Faure le Page (which is even more exclusive than Goyard). I bought a FLP pochette on the same trip as my Goyard and it's still perfect.