*Mods, if this is in the wrong place, please move it. thank you!*
I recently sold a nursing book on half.com and realized that the book was sold as a set of 2 but was only selling one (i had already sold the other book years ago). I already shipped the book to the buyer and she contacted me. I realized my mistake and we have been communicating to fix the situation. I am aware that is my fault and I accept it. To rectify the situation, I plan to issue her a refund of the book and shipping costs, and her costs to ship the book back to me. However, in the midst of our conversing, she decides to issue a buyer's claim. (I thought you issue a buyer's claim when a solution could not be reached?) Anyways, she doesn't want to send the book back until she gets her refund. So my question is, what protection do I have as a seller? What if I issue her a refund but she doesn't send the book back? (She's also has no feedback at all, so hence my uneasiness).
any feedback would be most appreciated.
I recently sold a nursing book on half.com and realized that the book was sold as a set of 2 but was only selling one (i had already sold the other book years ago). I already shipped the book to the buyer and she contacted me. I realized my mistake and we have been communicating to fix the situation. I am aware that is my fault and I accept it. To rectify the situation, I plan to issue her a refund of the book and shipping costs, and her costs to ship the book back to me. However, in the midst of our conversing, she decides to issue a buyer's claim. (I thought you issue a buyer's claim when a solution could not be reached?) Anyways, she doesn't want to send the book back until she gets her refund. So my question is, what protection do I have as a seller? What if I issue her a refund but she doesn't send the book back? (She's also has no feedback at all, so hence my uneasiness).
any feedback would be most appreciated.