So, I called them on Friday /Saturday and told them I wasn't happy. I was asked to email a photo of the problem. I was told that the relevant department had been notified and that they would be in touch.
I called again Monday morning my time and there was no update as they work to business hours.
I then called back during London business hours as I was told that the beige stock levels were down to single digits! I spoke to the trusty Sahara who looked at my emails and instantly gave me a returns number and labeled my transaction a 'faulty exchange '. This means a replacement bag is on hold for me. DHL is picking up my bag tomorrow
My tip is to call during London business hours as they obvious have the clout to get the job done. Incidentally, I called
Gucci Australia and asked in the event I have a problem with any Gucci product purchased from Matchesfashion, would Gucci Au repair etc. . I was told YES as they are an official supplier. How good is that!
Buy with confidence from Matchesfashion and thanks for asking