Ladies...when I was looking at the Chain large hobo in the boutique, the SA told me that you are supposed to wear the horsebit detail all the way to your front. Facing out in front of you. The bag is supposed to go to your back almost horizontally. I hope this makes sense. If you try adjusting the bag on your shoulder it will feel much more comfortable. Don't wear it with the horsebit on the top of your shoulder. Carry it with the horsebit down towards your underarm. It really helps!!! Also, over time, the hardware and leather strap adjust to you...Just give it some time and it will "break in."