Hi! When you go to the Goyard website and scroll down, click on Product and Sales information under Customer Service and fill out that form. Based on your local address, an SA from your nearest store should contact you. Once I filled that form, I got a text from the SA in under 48 hours. The store sent me a form to sign and then payment was through a link. It was a very easy process. Just know that all sales are final and as long as you're sure of the bag you want, distance sales is awesome. The bag was $1870 plus tax and they also did charge a $30 shipping fee. If you're unsure of the bag or size, I would recommend heading to a store if you have one close to you. Hope this helped!