One of my boutiques here is in a very high traffic mall. Over the Christmas season they had about 13 or 14 bags often 4 at a time get taken out of the store. I was there for one of the times. A guy and his wife simply picked up 2 each and ran out the door and into the mall. They knocked one of the greeters over practically and knocked over a display as well. Policy is not to chase for the staff safety as it is in most retail stores. By the time mall security got there they had of course disappeared. Once the staff got over the shock they started a list of what to watch for as far as returns go. They said that Coach has this happen to them in stores all over the country. Im guessing that with the economy and the thefts that Coach is hurting and doing something to prevent the mass amounts of money down the drain. As unfair is that is for the innocent shoppers like you, just like all areas of life we are usually punished for the actions of others. I hope loss prevention hears what you have told us and steps up to the plate with a big fat apology.
Got A Letter From Coach...
- Thread starter Miss Evy Rocks!
- Start date
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I think I will be drinking from the LV cool-aidrather soon
I'm currently saving up for a Speedy 35.
Do it!
Do it!
Do it!
I'll be getting my first LV this week and I'm so excited.
I'm also wanting a Mono Speedy 35 at some point.
I know COACH has a "loose" return policy, but if Evy exchanged, what's the big deal?
I'm waiting to see the Plum Patent Sabrina and there's a new ring I like.
That's about it for me.
These latest tactics and "bags" are for the birds.....
If someone told me I couldn't touch the bag I would ask why not and tell them I'd like to speak with their district manager. You should not have to hassle with ordering from the website. Heck, if I was you, I would tell the district manager that from now on you will be placing your order through them until they can direct you to a sales associate who KNOWS WHAT THEY ARE DOING.
Stores have lost the idea that the customer is always right. and do not deserve to be treated this way because there are a MILLION other stores out there with the same exact pricepoint. I suggest EVERYONE take a stand when they are treated poorly.
I cannot tell you how many times I have contacted a store manager this year. I have come to the realization that if they are going to be taking my cash, I am going to be taking my sweet time in getting every single thing that I want whether it is in that exact store or if they have to order it for me in China.
SORRY FOR MY RANT!
Stores have lost the idea that the customer is always right. and do not deserve to be treated this way because there are a MILLION other stores out there with the same exact pricepoint. I suggest EVERYONE take a stand when they are treated poorly.
I cannot tell you how many times I have contacted a store manager this year. I have come to the realization that if they are going to be taking my cash, I am going to be taking my sweet time in getting every single thing that I want whether it is in that exact store or if they have to order it for me in China.
SORRY FOR MY RANT!
6 returns may not be a lot but 6 returns without receipts may be a little strange. I think I've only made one exchange without a receipt in my entire life. It was just an attempt to play devil's advocate as I've worked on databases (not for coach but for another retail store) where exchanges were also registered as returns even if it was just an exchange for a different size. That was a small store though, so I imagine whatever software Coach uses to track boutique customer data would be entirely different.
I agree that it was drastic though, and if you're also being treated poorly there, that's more than enough reason to quit buying in itself. I'd never continue to shop at a store whose employees didn't respect me. I think I'm among the minority when I say that I've actually never had any issues with being talked down to. The SAs at my store are the sweetest people ever and I usually don't even buy anything. I've never had issues returning anything either though I don't make many returns.
I agree that it was drastic though, and if you're also being treated poorly there, that's more than enough reason to quit buying in itself. I'd never continue to shop at a store whose employees didn't respect me. I think I'm among the minority when I say that I've actually never had any issues with being talked down to. The SAs at my store are the sweetest people ever and I usually don't even buy anything. I've never had issues returning anything either though I don't make many returns.
wow! Coach is worst than LV!
I don't blame you for being upset-- 'coz if I got that letter myself, I'd have the same reaction.
I don't blame you for being upset-- 'coz if I got that letter myself, I'd have the same reaction.
OK, so here's the SAD part about this. Do you realize what they are insinuating??? That you are POSSIBLY stealing merchandise and returning it. I would be FURIOUS!!! They could have sent you a letter/notification to call their loss prevention dept and discuss the problem. Are they SA's not providing the receipts? Is there an exception such as gifts that have prevented you from having copies of the receipts etc. I think in all fairness that the SCUMBAGS WHO STEAL (and you know who you are) are creating a bad situation for a loyal customer. Hmmmm.....
WTF are you suppossed to do if you buy a bag and decide a week later you don't like it??? Are you going to be allowed to return/exchange WITH receipt?
When all is said and done, I do UNDERSTAND the concern on their part...and I'm sure these are computer generated letter's. I just think it should be handled on a case by case basis depending on the history that we all KNOW they have access to in regards to your spending habits with them.
I tell ya...one bad apple!!! I have made ONE exchange without receipt and was treated VERY fairly, thank goodness. I'd talk to them. You may get a totally different tune when you have an actual person on the phone. I'd tell loss prev. "look up my purchase history, I'm a very loyal customer who had a string of extenuating circumstances." If they are rude or do any accussing I'd be right with you. I'd tell them if I am "banned" from exchanging/returning you certainly won't see another DIME of my $$$$ plain and simple.
This was poorly handled on Coach's end IMHO!!!
Keep us posted, and good luck!!!
WTF are you suppossed to do if you buy a bag and decide a week later you don't like it??? Are you going to be allowed to return/exchange WITH receipt?
When all is said and done, I do UNDERSTAND the concern on their part...and I'm sure these are computer generated letter's. I just think it should be handled on a case by case basis depending on the history that we all KNOW they have access to in regards to your spending habits with them.
I tell ya...one bad apple!!! I have made ONE exchange without receipt and was treated VERY fairly, thank goodness. I'd talk to them. You may get a totally different tune when you have an actual person on the phone. I'd tell loss prev. "look up my purchase history, I'm a very loyal customer who had a string of extenuating circumstances." If they are rude or do any accussing I'd be right with you. I'd tell them if I am "banned" from exchanging/returning you certainly won't see another DIME of my $$$$ plain and simple.
This was poorly handled on Coach's end IMHO!!!
Keep us posted, and good luck!!!
Oh My! 
Coach Thieves!
I bet you were shocked to see that, I would have been
Well, if that is the reason for my letter... I'm innocent! It wasn't me
I am curious of what they will say too...
Coach Thieves! I bet you were shocked to see that, I would have been
Well, if that is the reason for my letter... I'm innocent! It wasn't me
I am curious of what they will say too...
Well not necessarily. There are a lot of circumstances which look bad to loss prevention. You could just be buying them cheaper on ebay to exchange for something you like or you could be buying returns from outlets. I'm sure theft is the primary concern but there are a lot of reasons why that might raise red flags.
This makes me worried to return/exchange! I'm fearful of receiving a letter now whether I have receipt in hand or not. 
Oh My!
I bet you were shocked to see that, I would have been
Well, if that is the reason for my letter... I'm innocent! It wasn't me
I am curious of what they will say too...
I was shocked! My husband is in law enforcement so I hear the stories too. It made me sad and then VERY mad! I work hard and save up for bags and jerks like that make prices go up and letters like yours to be sent out! I want bags to go to a good home, not be sold out of the back of a van...and that is usually what happens!