I'm pretty sure there was a thread here about the frustrations many are having getting their returns credited to their accounts and the time it's taking when making a return to Neiman Marcus by mail.
I couldn't find the thread but thought it would be helpful to post this information I just received from them:
I called once again to check on my returned bag and they are still very behind. The very nice customer service rep said that they must first give the warehouse 14 days from return date (I sent the bag USPS Priority w/ Insurance and Delivery Confirmation- so I know exactly what day they received it).
NM Customer service is permitted to credit your account 14 days from when their warehouse receives your return!!
GREAT NEWS! He said he would personally do that on Friday if the warehouse hadn't recorded the bag in their system yet.
I also was able to obtain a copy of the signature, from USPS, of the warehouse person who accepted it. I will be faxing that to NM as proof.
I know some gals had posted that it had taken months to get their accounts credited.
THAT is utterly rediculous and now it appears we have some leverage in this situtation.
I hope this helps.
(**Sorry this probably goes on another board, please move if necessary.)
I couldn't find the thread but thought it would be helpful to post this information I just received from them:
I called once again to check on my returned bag and they are still very behind. The very nice customer service rep said that they must first give the warehouse 14 days from return date (I sent the bag USPS Priority w/ Insurance and Delivery Confirmation- so I know exactly what day they received it).
NM Customer service is permitted to credit your account 14 days from when their warehouse receives your return!!
GREAT NEWS! He said he would personally do that on Friday if the warehouse hadn't recorded the bag in their system yet.
I also was able to obtain a copy of the signature, from USPS, of the warehouse person who accepted it. I will be faxing that to NM as proof.
I know some gals had posted that it had taken months to get their accounts credited.
THAT is utterly rediculous and now it appears we have some leverage in this situtation.
I hope this helps.
(**Sorry this probably goes on another board, please move if necessary.)