"Gifts" from Cartier SAs

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#32
Never from Cartier SAs but I have bought only two items.

I did get some from my VCA SA, however, and this was for buying only one item from her and one from a different SA long time before that. She gave me Chinese New Year Moon cakes, a Diptique candle, chocolates, and a travel pouch. She’s the best.
 
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#33
Tara one said:
Yes, I got it with one purchase. She actually gave me 2. One for my mom and one for me. But I never got a cleaning kit. :sad:
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You can also call the main number for Cartier and request one, and they will send it out. I purchased a bracelet recently online and it didn't come with one. I called and they said they would be happy to send one out to me.
 
#35
I ordered a diamond JUC ring and a regular JUC bracelet. I never got a gift or anything extra other than a tiny sample perfume. Since I saw this thread, I emailed them as asked about a cleaning kit. Never heard back. Then yesterday I opened a package that was on my doorstep. They sent me a cleaning kit, a travel pouch for my ring, and one for my bracelet with the padded pillow. Thought that was pretty nice.
 
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#37
Out of all the luxury designers, I find Cartier to have SA’s that I like the least. Granted most of my money goes to Hermes, but I’ve spent enough where the service could be much better. My SA is very nice, but no gifts or anything of that nature. I certainly don’t expect them but my Gucci SA always gives gifts—mooncakes, hardcover books, etc. as well as my Hermes SA always taking care of me. VCA always takes care as well. Cartier pieces are beautiful but my experience in store has been nothing special. Again they’re pleasant but the waiting time for wrapping up purchases is at least 30-45 minutes. Overall I think twice before purchasing but ultimately I do with no expectations.
 
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#43
Fine Frenzy said:
I guess I’m just not lucky.

The time I bought my diamond ear studs. I waited for twenty minutes for the SA to pack it up. And. I told her I was in a hurry before she left.

When she finally came back after twenty minutes, her breathe smell like chocolate.

I don’t know what kind of SA training is going on at the Toronto Yorkdale store.

Maybe the manager told them to do whatever they like. Just eat and relax. Keep the customer waiting because they are just stupid to buy from that store.
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Chocolate is a giveaway. I wonder if she was eating your Cartier chocolate. They tried to give me some of that dark chocolate at the NYC store. I declined. I think dark chocolate tastes like dirt and belongs in the trash.
 
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