That’s a very nice keychain! You can always walk in and request for the cleaning kit, I got one for each item I bought.Yes, I got it with one purchase. She actually gave me 2. One for my mom and one for me. But I never got a cleaning kit.
"Gifts" from Cartier SAs
- Thread starter cateb
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I never get any gifts. Maybe I look poor.
I bought four necklace, one watch and one pair of diamond ear studs. They never give me any gift.
I bought four necklace, one watch and one pair of diamond ear studs. They never give me any gift.
Not all SA’s are angels, I had to request after I found out about it here in PurseForum!
Oh you requested and they gave you something? And agreed- I think it just depends on the SA. Mine is just so nice! Probably also depends on what the store has available.
I guess I’m just not lucky.
The time I bought my diamond ear studs. I waited for twenty minutes for the SA to pack it up. And. I told her I was in a hurry before she left.
When she finally came back after twenty minutes, her breathe smell like chocolate.
I don’t know what kind of SA training is going on at the Toronto Yorkdale store.
Maybe the manager told them to do whatever they like. Just eat and relax. Keep the customer waiting because they are just stupid to buy from that store.
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nerotony
2 love rings (3 diamond models) so far no gifts not that I think I deserve anything after just 2 purchases. they did royal mess up on my hubby's ring. placed the order in march, put the deposit down because he needed a bigger size. about a week ago we got an email saying the SA never actually sent the request to Paris and we needed to reply with the signed the contract. I was so mad. I went into the store the next day, the assistant manager is handling our order now. I was kinda hoping for a bottle of champagne for the mess up but nothing. she did offer to get my WG Love re-rhodium once his ring come in, not sure how much this usually costs but I wasn't impressed. if we don't get something a little special as a "sorry" i'm moving my business to the Rodeo location.
Yeah; I had to ask for it! And because whichever SA’s serves you are given sales commission, mine was nice while I had my obvious interest to buy but she stopped bothering with me after I picked up my cleaning kit and she gave me the notebook as a make up gift because she was not able to attend to me and that she forgot to inform her colleague to give me the cleaning kit when I came to purchase my bracelet. The service basically ended after my purchases. I did intend to purchase other things but guess I won’t be going back to her.
I had to wait too while they “pack” my purchase and the whole process probably did take about 20mins to half hour too! I was served with a glass of water while I waited. The SA kept telling me to wait while they shuffle about. Honestly, I didn’t feel like I got the service I feel I deserve for spending this kind of money in the shop, I actually expected better. The service was way much better at the Paris store though.
I’m sorry to hear about your experience! Guess I’d feel the same if I were you too! I hope they will express their mishap to retain you as a customer! Cartier needs to ensure their staff training goes beyond the big stores!
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nerotony
I completely agree, I love the brand but that location is disappointing. I should have listened to the Yelp reviews. From my view most of these SA wouldn't have Cartier on their arms if they didn't work there. I know I work hard for my money so with plans of buying a PANTHÈRE DE CARTIER RING, SANTOS DE CARTIER BRACELET, and a ECROU DE CARTIER BRACELET I want my sales to go to someone who cares. without us "fanatics" they wouldn't have jobs.
Couldn’t agree with you more! That’s quite a few things you are planning to buy! I hope you will be getting a far better experience from another store! The whole point of buying luxury is the experience besides the design, value, namesake, etc..
I have bought several things (six rings, two bracelets, a necklace, and four watches)from Cartier and have gotten nothing extra. I would have liked to have gotten a travel pouch for each item and a cleaning kit for my Love bracelet or Santos watch. My store doesn’t have a liquor license, so they can’t serve champagne. I have ordered online a couple of times and once got several perfume samples in my order, but that’s it. I think the larger stores do more gifts or maybe they are just for people who spend more per purchase than me. I have gotten travel pouches when I have brought my watches in for Cartier’s overpriced services.
I have an awesome SA if anybody in the San Francisco bay area that is looking for one. He recently transferred from Valley Fair to Stanford Shopping Center. He has always given me a cleaning kit with a travel pouch on whatever I bought. He gave me a bottle of Cartier champagne, notebook came in the mail and small 1oz. Cartier perfume samples. I never got any of the small dishes though, those are super cute, may have to ask him the next time I see him.
I would love to contact your SA. I live in Louisville, Kentucky so I can only order online. It would be wonderful to work with a SA!
