I LOVE your Epi agenda...I bought a classic medium Mono agenda last june and I already want a new one (cuz the classic Mono seems so passe...as far as agendas are concerned).
Anyways, about your rude SA. Last week I was at my vuitton store to buy a Pegase, and while my fave SA was wrapping it up in the back, I randomly asked another SA about whether or not Monogram Groom is known for chipping (cuz I was concerned about my cute porte monnaie rond)? She honestly just stared at me...as if I didn't say anything at all. I was so angered, especially after just spending a couple grand a few minutes earlier in their store!! So Iheartvuitton, you're right, sometimes the customer service can be really cheeky...mine was in Chicago...yours?
Again...LOVE the AGENDA!