I purchased a book on half.com that was described as in "good" condition (according to half.com's criteria) and when I received it, it was in much worse condition. The book was SUPER cheap- the shipping cost more than the book!- so I didn't really want to make a big deal out of it with a SNAD (it would not be worth it with shipping, packing, going to the post office, etc.).
However, I felt that the disparity between the discription and the item were enough to at least contact the seller and let them know that there was a problem before leaving feedback (I probably would have left a neutral).
I sent the seller this message:
Dear x,
I recently received order #xxxxxxxx- xxxxx by xxxxx. Unfortunately, the book, which was described as in "good" condition with no further clarification, does not fit this criteria. It has blue highlighting of entire paragraphs, part of the cover on the binding is torn off, as well as other staining/creasing/damage. Highlighting is specifically excluded from the half.com definition of an item in "good condition". If I had known the true condition of the item, I would have considered buying from a different source.
Thank you,
x
That was a few days ago, and I never received a message back. Today, though, I got an email saying that I was issued a full refund, including shipping!
I feel bad because I got the book for free! Yes, it was SNAD, but I should not have the money and the item. I would send it back, but like I said, the $ lost on shipping, packing, etc. make it not worth doing. By sending a message to the seller, I was just expect a partial refund or an explanation I suppose.
However, I felt that the disparity between the discription and the item were enough to at least contact the seller and let them know that there was a problem before leaving feedback (I probably would have left a neutral).
I sent the seller this message:
Dear x,
I recently received order #xxxxxxxx- xxxxx by xxxxx. Unfortunately, the book, which was described as in "good" condition with no further clarification, does not fit this criteria. It has blue highlighting of entire paragraphs, part of the cover on the binding is torn off, as well as other staining/creasing/damage. Highlighting is specifically excluded from the half.com definition of an item in "good condition". If I had known the true condition of the item, I would have considered buying from a different source.
Thank you,
x
That was a few days ago, and I never received a message back. Today, though, I got an email saying that I was issued a full refund, including shipping!
I feel bad because I got the book for free! Yes, it was SNAD, but I should not have the money and the item. I would send it back, but like I said, the $ lost on shipping, packing, etc. make it not worth doing. By sending a message to the seller, I was just expect a partial refund or an explanation I suppose.