I’ve been into vintage Chanel lambskin lately, and I was psyched to find a medium flap in pristine condition and a rare color by a reseller. The body of the bag is pristine - I’m not sure if I should post photos and videos as they technically belong to the reseller themselves, and I have it in writing that the previous owner was a collector who never used the bag. Naturally I assumed the strap would be in the same condition, given that it was said to be never used.
I received the bag whilst away. Bag, flap, interior—as shown—though the color is faded as compared to the photos on the website. The strap? Another story. Cracked leather, brownish-red discolorations deeply embedded throughout except for one segment that was strategically featured in the photos. I’m usually a boutique shopper—but if I’m seeking a discontinued/rare item, I’ll buy from reputable sites with return policies just in case. This… was a lapse. I was elated to find a light blue 1990s lambskin with SHW in such beautifully depicted condition. Silly me.
Response: ‘you never asked for photos of the strap’. Maybe this is on me, especially as I took quite a while to return home and inspect the Chanel in person, but I feel that the seller should have disclosed the discoloration and cracking throughout the strap. Heaps of people are into vintage Chanel and if the seller had shown the damage, I’m sure they’d have buyers queuing up who would have the confidence and ability to repair the extensive damage, simply not mind, or elsewise! I’d like to avoid inflammatory words but this felt like deliberate strategic misrepresentation.
I went back and reviewed the videos and photos and noticed that in each instance, the strap was discreetly tucked out of sight or only the good segments were shown. :/ staged photo is seller. The rest are mine. No filters or camera trickery or lighting were used.
I feel like a massive dupe, when I usually pride myself on being a savvy shopper.

Sticking to the boutique experience or
Fashionphile from now on. I was so looking forward to this gift to myself after a rough patch, too!