Experience with Chanel refurbishing/repair

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American Chanel SA and services should learn from UK lol. Glad to hear positive service, I like to add: I always received better quality Chanel products vs USA.

The exact thing happened to me! The service at Chanel was wonderful, except it took almost 2 months for me to receive my bag back in Canada :,,,(

I have posted the after about the bag in a new thread recently. That could be moved here if anything:) :rolleyes:
 
I bought this patent boy from paris last sept. I have used it a few times and the sealing on the edges have started to peel. I live in Toronto. Does anyone have repair experience here? Is this a defected bag? What are my options?

I take really good care of my bags. Cant believe the quality of chanel bags these days. Im really upset. Thanks for letting me vent.
 

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I got my mini Reissue back from the Bond Street store on Saturday!!

While it took the SA twenty (!!!) minutes to locate the bag, when she brought it out the re-stitch job was fabulous. She then went away and re-packaged it and returned it with lots of padding and covered in camellias.

Total repair time: 10 days.
Total cost: free.

Very, very impressed! :)
 
I haven't bought a bag that wasn't new or like new so I don't have any experience with giving a bag new life. But I've seen some amazing examples on TPF that are making me wonder if there is a good deal to be had with sending a bag to a spa to rejuvenate it.

So, I'm seriously considering a a white Chanel calfskin or caviar bag that has some signs of wear. But I'm not sure what types of things can be reversed. Have any of you had good or bad experience with reversing any of the following - darkened or yellowed stitching, yellowing of the leather, scuffs, color transfer or pen marks? I'd really love any before or after photos. Thanks much!
 
Sparkle I think tutushopper had a white mini that had color transfer that she cleaned. I will try to find it for you. I screen shorted it because of the products she recommended for lambskin bags.
 
I got my mini Reissue back from the Bond Street store on Saturday!!

While it took the SA twenty (!!!) minutes to locate the bag, when she brought it out the re-stitch job was fabulous. She then went away and re-packaged it and returned it with lots of padding and covered in camellias.

Total repair time: 10 days.
Total cost: free.

Very, very impressed! :)

I loooove NBS!!❤️ Picture of your beauty?:))))
 
Hi guys, I've been looking for so long and I guess there is no threads about this, but I have black lambskin Chanel vintage classic flap, but noticed that the colour of the bag itself is like a dark brown compared to some parts of the leather strap which is somewhat black. I'm confused to why this is, exposure to sunlight? But anyway, is there anyway I could darken the leather while conditioning it, giving it some shine. I heard that redyeing changes the texture, so I don't want to do that. Any suggestions, conditioners???

Also, does Chanel still replate 24k hardware?
 
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Hi guys, I've been looking for so long and I guess there is no threads about this, but I have black lambskin Chanel vintage classic flap, but noticed that the colour of the bag itself is like a dark brown compared to some parts of the leather strap which is somewhat black. I'm confused to why this is, exposure to sunlight? But anyway, is there anyway I could darken the leather while conditioning it, giving it some shine. I heard that redyeing changes the texture, so I don't want to do that. Any suggestions, conditioners???

Also, does Chanel still replate 24k hardware?

Hi there.

Chanel does not re guild gold plating.
They don't have that alloy anymore.
They will just replace your hardware with the new material hardware.
As for your bag. Do you have pictures so that we can get a clearer understanding of what's going on with your bag?
:)
 
Hi there.

Chanel does not re guild gold plating.
They don't have that alloy anymore.
They will just replace your hardware with the new material hardware.
As for your bag. Do you have pictures so that we can get a clearer understanding of what's going on with your bag?
:)

Thank you!! A reply! ���� I attached merged photos as for some reason I can't attach anymore.. But I think it's quite visible that the strap in another colour to the bag. But even in the second photo, even the strap has alternating colours of black and brown!
 

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Agree. They don't replate the gold chain

Additionallu, I had the same problem and ask Chanel the to replace the hardware, but they refused stating that due to their new policy in repair and refurbishment on vintage.

Maybe if you have the receipt, it would help. But so far I have not been so lucky.
 
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