Ugh.
A buyer wants to return a Marc jacobs handbag I sold him 51 days ago claiming that it's fake. He claims he took it here, there, and everywhere and that they said it was not authentic. I gave him the number and address of my Saks store and told them to call because that's where my SA is (at least two know my name by heart since I am in their rewards book). I even sent the bag to him with the Saks tags still attached so there would be no question that it came from Saks. The buyer also said s/he had never used the bag and would be returning it in new condition.
My husband told me that under no uncertain terms not to accept the return since it has been 51 days, and who doesn't use a new bag they own for 51 days? No store would take it back after 51 days. Also the buyer is claiming the patent leather on the bag is fake (which of course it is not), so the buyer may very well return a fake bag and keep my real one. Since I am a wuss and terrible about wanting to placate people (even dishonest ones, apparently) I let my husband write the reply which was a very straight and to the point No. Now I have another email in my inbox and I don't feel like getting heartburn by opening it. I think I'll wait for my husband to get home so he can open it.
Why can't things just be simple??ush:
A buyer wants to return a Marc jacobs handbag I sold him 51 days ago claiming that it's fake. He claims he took it here, there, and everywhere and that they said it was not authentic. I gave him the number and address of my Saks store and told them to call because that's where my SA is (at least two know my name by heart since I am in their rewards book). I even sent the bag to him with the Saks tags still attached so there would be no question that it came from Saks. The buyer also said s/he had never used the bag and would be returning it in new condition.
My husband told me that under no uncertain terms not to accept the return since it has been 51 days, and who doesn't use a new bag they own for 51 days? No store would take it back after 51 days. Also the buyer is claiming the patent leather on the bag is fake (which of course it is not), so the buyer may very well return a fake bag and keep my real one. Since I am a wuss and terrible about wanting to placate people (even dishonest ones, apparently) I let my husband write the reply which was a very straight and to the point No. Now I have another email in my inbox and I don't feel like getting heartburn by opening it. I think I'll wait for my husband to get home so he can open it.
Why can't things just be simple??ush: