eBay, etc. General Question/Answer Thread

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#8,551
BeenBurned said:
I'm not going to be as sympathetic and you may not like my comments. I'm not trying to be mean; just stating my opinion.

The buyer paid for the item, the PP transaction says you're eligible for protection and if you ship and get s.c., you're covered. (And having googled, you know the shipping address is a home.)

Why should the buyer agree to the cancellation because you feel uncomfortable? He/she paid and presumably wants the item. If he agrees to cancel, it saves you from an account ding, but I'm not sure you deserve that.

Just because it's a newbie doesn't mean it's a scammer. Some people open accounts because they found the item they want at the price they're willing to pay. We were all newbies once and personally, I'm glad my sellers gave me the chance to prove myself.

And TBH, any trouble I've had has been with experienced buyers and not with newbies.

JMHO.
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You're right, I understand and agree with all of your comments. I did some more digging/googling and came across some more information that's pointing me in the direction that perhaps I've jumped the gun in being too suspicious. What a rollercoaster. I'm going to go through with the sale - and ship the bag tomorrow - though I did ask if I could use UPS instead of USPS. I really want to include that Direct Delivery Only service so I don't lose my seller protection.

Thank you so much for your insight.
 
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#8,552
Need opinions, please. I listed a purse as a BIN with best offer. I got a lowball offer (1/2 of my stated price) and I counter offered. The would be buyer then countered my counter with their original low ball offer. I then blocked them and took the best offer option off the listing.

Fast forward a week or so and today I get a message from this person that they're trying to buy the purse and aren't able to. Is there any point in responding? I guess they don't realize they are blocked or they're feigning ignorance. I'm tempted to take down the listing altogether for a while and hope they go away for good.
 
#8,553
Bales25 said:
Need opinions, please. I listed a purse as a BIN with best offer. I got a lowball offer (1/2 of my stated price) and I counter offered. The would be buyer then countered my counter with their original low ball offer. I then blocked them and took the best offer option off the listing.

Fast forward a week or so and today I get a message from this person that they're trying to buy the purse and aren't able to. Is there any point in responding? I guess they don't realize they are blocked or they're feigning ignorance. I'm tempted to take down the listing altogether for a while and hope they go away for good.
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If you really want to sell and think they'll pay asking price and the message has that "send offer" feature then I would temporarily unblock and send an offer. If you think they might be a PIA and fish for a partial refund after receiving it then leave them blocked. Is their feedback left for others any cause for alarm?
 
#8,554
holiday123 said:
If you really want to sell and think they'll pay asking price and the message has that "send offer" feature then I would temporarily unblock and send an offer. If you think they might be a PIA and fish for a partial refund after receiving it then leave them blocked. Is their feedback left for others any cause for alarm?
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They have left zero feedback for anyone, despite being a member for years and receiving plenty as a buyer. That's another thing that turned me off, but not as much as the offer behavior. I was open to offers, but know I was also pretty competitively priced based on comparable listings. It's a bag I've only had listed for a few weeks, so I think I will hold out. I don't see any point in telling her she's blocked, though, the more I think about it. Think I just won't respond.
 
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#8,555
Bales25 said:
They have left zero feedback for anyone, despite being a member for years and receiving plenty as a buyer. That's another thing that turned me off, but not as much as the offer behavior. I was open to offers, but know I was also pretty competitively priced based on comparable listings. It's a bag I've only had listed for a few weeks, so I think I will hold out. I don't see any point in telling her she's blocked, though, the more I think about it. Think I just won't respond.
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I don't have any problem selling to buyers who don't leave feedback at all.
 
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#8,556
whateve said:
I don't have any problem selling to buyers who don't leave feedback at all.
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As a potential brand new seller, may I ask how you look up if a buyer has left feedback?

There's so much to learn and I've been following this and other Ebay threads. I have something expensive to sell but I'm thinking I should dip my toe with something way cheaper first.
 
#8,562
Bales25 said:
Need opinions, please. I listed a purse as a BIN with best offer. I got a lowball offer (1/2 of my stated price) and I counter offered. The would be buyer then countered my counter with their original low ball offer. I then blocked them and took the best offer option off the listing.

Fast forward a week or so and today I get a message from this person that they're trying to buy the purse and aren't able to. Is there any point in responding? I guess they don't realize they are blocked or they're feigning ignorance. I'm tempted to take down the listing altogether for a while and hope they go away for good.
Click to expand...

holiday123 said:
If you really want to sell and think they'll pay asking price and the message has that "send offer" feature then I would temporarily unblock and send an offer. If you think they might be a PIA and fish for a partial refund after receiving it then leave them blocked. Is their feedback left for others any cause for alarm?
Click to expand...

Bales25 said:
They have left zero feedback for anyone, despite being a member for years and receiving plenty as a buyer. That's another thing that turned me off, but not as much as the offer behavior. I was open to offers, but know I was also pretty competitively priced based on comparable listings. It's a bag I've only had listed for a few weeks, so I think I will hold out. I don't see any point in telling her she's blocked, though, the more I think about it. Think I just won't respond.
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Some of the best advice I received many years ago (and offer to others) is that if someone is on your BBL, they're there for a reason and you shouldn't unblock them.

In a case like this where the wannabe-buyer didn't even raise her initial offer after your counter is one where I suspect that should she buy, she's going to find some way to wrestle a partial refund after the fact. (I also would have blocked after she came back with the same too low offer.)

My recommendation is to ignore the message but leave the listing up.
 
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#8,563
A package I mailed to a buyer was returned to me with a return to sender sticker and the tracking stating "because it could not be delivered as addressed." I used the shipping address provided and bought my shipping label through PayPal...what should I do now?
 
#8,564
EGBDF said:
A package I mailed to a buyer was returned to me with a return to sender sticker and the tracking stating "because it could not be delivered as addressed." I used the shipping address provided and bought my shipping label through PayPal...what should I do now?
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I believe you have to refund or send again. I don't think you can get your postage money back.

I would probably contact the buyer and ask her about the address. Once I had something shipped to my daughter when she lived in NYC. I had specified the apartment number on the address but the seller omitted it from the package so it got returned. What made it even worse, her apartment didn't have a doorman so packages went to another building and if the doorman on duty didn't know they were supposed to accept packages for the other building, they got refused.
 
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#8,565
EGBDF said:
A package I mailed to a buyer was returned to me with a return to sender sticker and the tracking stating "because it could not be delivered as addressed." I used the shipping address provided and bought my shipping label through PayPal...what should I do now?
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I actually had a similar occurrence with a Halloween card I sent. In my case, I'd hand-written the correct address (my son's home) and someone was lazy, inefficient or simply misread it.

I brought the envelope back to the post office today and they resent it.
whateve said:
I believe you have to refund or send again. I don't think you can get your postage money back.
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Check with the buyer to verify the address and if correct, it's not necessary to refund, repay and pay shipping again.

If a postal error, they just resend.

As for getting money back for a lost package (if it came to that), my understanding though I've never done it is that the post office will refund the shipping cost if an item is lost. (This assumes no insurance for the value of a lost item.) But in order for that to happen, tracking can't show delivery but must show that the loss occurred while in the post office's custody.
 
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