eBay, etc. General Question/Answer Thread
- Thread starter Japster
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lol! That way they break even. I guess they still make money on fees on shipping costs.
Hi, everyone! I have a quick question... I purchased something via BIN on 10/25. This morning when I checked to see if it had been shipped, there was a message saying the seller is away until 11/9. The message was not there when I made the purchase, nor was it there when I checked the shipping status yesterday. I have received no communication at all from the seller.
Although I would prefer to get my item sooner, I’m patient and can certainly wait. My question is, what feedback should I leave when I finally do get it? Do you think a neutral is warranted for lack of communication? Or should I just leave no feedback at all?
Thanks!
Although I would prefer to get my item sooner, I’m patient and can certainly wait. My question is, what feedback should I leave when I finally do get it? Do you think a neutral is warranted for lack of communication? Or should I just leave no feedback at all?
Thanks!
What was the estimated delivery time was when you purchased? If it hasn't already shipped, perhaps it shows on your purchases page? (But if not, I don't know how to find it since if you view the listing now, it'd be from today's date.) That should include the seller's handling time, which could be long.
Reason I ask is because if it was noted, I wouldn't mention anything in feedback. But if it wasn't, I would either leave no feedback or a weak positive (assuming the item is in stated condition) and ding the relevant stars, like communication and shipping time.
I think you're jumping the gun. Wait to see when it comes when she shipped.
It's possible that she changed her listings today if she's going away this weekend and may have shipped all her previous orders already.
All of my ebay listings are 'buy it now' and usually start off with a 'best offer' option. Then, if things don't sell, I lower the price and eventually remove the best offer. I listed a bag yesterday and had two offers very quickly--within the first two or three hours. When I would click on the offer to respond, I anticipated being able to check the buyer's feedback, particularly the 'feedback left for others'. But the feedback number kept cycling me back to the offer page. Very annoying but I thought I might be able to find a work-around. I copied the buyer's name and put it into Toolhaus. While I requested the negatives from that buyer, the Toolhaus page let me click on the ebay feedback link and actually access it. Figuring that out saved me from countering an offer from a buyer who has left nothing but negatives for the past 6 months plus. Posted this here in case anyone else runs into this glitch on a best offer page.
Thanks for your reply! There is no estimated delivery date listed now but I think it said 11/1 when I made the purchase.
I made the mistake of not checking feedback before purchasing. The seller has lots of negative & neutral feedback for extremely slow shipping.
Not all sellers mark items shipped, upload tracking numbers or use tracking at all. It's entirely possible the item was shipped before the seller put up the away message.
How much was the item (price)?
How much was the item (price)?
It might be. I would call the post office and ask why. I had a package forwarded once when a buyer had moved and used the wrong paypal address. As I recall, it didn't become a problem.
For sellers who don't have the unpaid assistant enabled, how long do you wait to open a case against a buyer? I accepted their offer on Sunday, sent an invoice as a reminder on Monday, and still no payment on Tuesday. Should I give them until the end of the day?
I had an auction for a $20 item years ago and I emailed the buyer to ask if they still wanted it and if not I would cancel. (They paid after that email.) This item is MUCH more expensive, so I don't want to give them that option. If they are backing out, I think they deserve the ding.
I just wonder do transactions ever go well after opening a case? Like do buyers pay AND leave positive feedback? It seems unlikely...
I had an auction for a $20 item years ago and I emailed the buyer to ask if they still wanted it and if not I would cancel. (They paid after that email.) This item is MUCH more expensive, so I don't want to give them that option. If they are backing out, I think they deserve the ding.
I just wonder do transactions ever go well after opening a case? Like do buyers pay AND leave positive feedback? It seems unlikely...
Sometimes they do pay after opening a case. You may not be able to open a case as soon as 2 days. I'm sure the minimum is 48 hours, but it might be longer for some sellers.
I'd file on Wednesday just to be a bit more patient than I'd want to be.
Although most of the cases I've opened ended up being unpaid and closed, for the few times I've opened and received payment, there's never been a problem.
The not-so-funny thing is that I have IPR for BINs so when I have an unpaid item, it's because the buyer made an offer I accepted. Why offer if you don't intend to pay?!
EBay requires you to wait until at least 48hours before you are able to open a case. My experience is for the handful cases I opened, nobody ever paid after the case was opened. It never ended up with a transaction.
Thanks. I accepted the offer very early in the AM on Sunday, so it's been just a little over 48 hours.
Thanks, I'll wait until Wednesday. This is my first NPB on a BIN with BO. And it was their first offer! I prefer these buyers because we aren't going back and forth and they aren't upset because they had to keep increasing their price.
Ok. Well I won't hold my breath after opening the case tomorrow.
Thanks All!