Thank you! Reported them today.
It sucks no one else mentioned this in their feedback :/
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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Thank you! Reported them today.
It sucks no one else mentioned this in their feedback :/
Hello! I tried to search for this issue but didn’t find it exactly, so here goes. I won an auction on Monday for a poorly listed bag for a VERY good price and free shipping. I actually felt guilty for it bc I hadn’t even noticed the free shipping when I bid. I even thought it might be a new seller or something. I kept noticing she hadn’t shipped yet, and then when I checked yesterday, she had canceled the sale. I would understand canceling bc the price was so good for me - it’s a little against the principle of the auction, but I do understand. Anyway, I’m supposed to click a link to approve the cancelation once I receive the refund. I’ve been checking PayPal but have not seen the refund yet. I am not sure exactly when she canceled...how long would it take for the refund to show up?
Since then, I dug around in her reviews more thoroughly and found negs from over a year ago where she canceled the order and did not start the refund. So I’m just not sure how long to wait before escalating? The statement in the ebay app says they’ll send me an email confirmation but I’ve never gotten one. Any advice?
Since then, I dug around in her reviews more thoroughly and found negs from over a year ago where she canceled the order and did not start the refund. So I’m just not sure how long to wait before escalating? The statement in the ebay app says they’ll send me an email confirmation but I’ve never gotten one. Any advice?
Don't agree to the cancellation until the refund is IN your paypal account. (Even then, you might not want to agree since sellers are supposed to use reserves if they're unwilling to sell before a minimum price is met.)
Thanks! I definitely wasn’t going to agree until I saw the refund. I decided just now to contact her and ask why it was canceled and see what she says. If she was a new seller, I wouldn’t mind so much. It can be confusing at first. But since she’s experienced, I might push back a little.
Sounds like a good way to start, I'm keen to know what happens, thx
Not really a question, answer or even a rant. Just a tale.
I'm on my third order now of craft items from a particular seller I just found. Multiple items in each order, but none of very high value. A few messages back and forth including one where they told me USPS had lost a large number of their orders all at once and they were a bit swamped trying to clean up the mess. I had asked about one color variation of an item, but they didn't have it. A few days later they found out their vendor did have the item so they picked up a few and did a special listing for me. I added a few more items to that order also. After I completed the order and checked out, I realized there was one more $1 item I forgot to add. Seller says they'll add it and not invoice for it because of the close to .50 in fees. I thought to myself that I would simply send them a dollar bill in the mail. Until I remembered it would cost me a .50 stamp to do so.
Ugh!
I'm on my third order now of craft items from a particular seller I just found. Multiple items in each order, but none of very high value. A few messages back and forth including one where they told me USPS had lost a large number of their orders all at once and they were a bit swamped trying to clean up the mess. I had asked about one color variation of an item, but they didn't have it. A few days later they found out their vendor did have the item so they picked up a few and did a special listing for me. I added a few more items to that order also. After I completed the order and checked out, I realized there was one more $1 item I forgot to add. Seller says they'll add it and not invoice for it because of the close to .50 in fees. I thought to myself that I would simply send them a dollar bill in the mail. Until I remembered it would cost me a .50 stamp to do so.
Ugh!
You can send her money friends and family paypal. I'm not sure you can do just a $1.
I want to modify my answer here. Even if the buyer buys in separate transactions, you can print one label in ebay by going to your sold items, selecting each item from that buyer by checking the box in front of them, then click on the "print shipping labels" button. You will get a screen that will ask if you want to combine them into one shipment. Then once you combine them, you can buy the postage.
Dear members, please help, buyer claims my CL shoes are fake. I’m a 100% sure that they authentic. I offered her to do authentication service, but she wants a full refund including shipping. I don’t accept refunds. I gave her an option of a refund minus shipping if she sends them to me using the same service that I used. She wants to “resolve it peacefully, w/o leaving negative feedback.” I’m not a full-time buyer, honestly I could care less. I just don’t want to lose both shoes and money. What are my chances? TIA
Many buyers want to return, see a "no return" policy and assume they have to have a "reason" for wanting to return. Whether the shoes are authentic or not and whether the buyer really believes they're fake or if they just don't fit or she doesn't like, she's not happy with them.
My advice (and advice I follow myself if confronted with a similar case) is to apologize that she's not happy with them and accept the return.
If she filed a dispute already and claimed that she "doesn't believe they're authentic," you'll have to pay for return shipping and the refund amount will be her entire payment (including shipping).
That way, you'll get the shoes back and will be able to resell them. (Having had a "fake" claim made, you might consider having them professionally authenticated and state it in the future listing. It will add credibility to your listing as well as reassure future buyers that they'll be getting the real deal.)
The problem you can run into should you insist on not taking returns is that in the case of an escalation, ebay will assume that you don't want them back and will allow the buyer to keep the shoes (or destroy them) PLUS issue a refund. You'd be out the money and the shoes.
Thank you for responding BeenBurned, btw I like your username [emoji1]
I talked to ebay and paypal cs, ebay said that she had to prove that they were fake.
I honestly was offended by the fact that she claimed that shoes were not authentic. But
I think you’re right that the buyer doesn’t like the shoes and has a remorse. I just don’t understand why they can’t be honest about it.
As much as I don’t want to lose shipping money, I may have to do what you suggested and move on.
Unfortunately, ebay and paypal are notorious for telling callers what they want to hear.
99% of the time, buyers do NOT have to prove anything! That's why sellers are advised to just accept the return and block the buyer from making further purchases in the future.
Yeah, that’s what I figured from all horror stories I heard. The buyer is sending my shoes back, hopefully I’ll recieve them in the same condition. Thanks again for you help.