Thanks for the response. I’ll contact eBay to see if this affects my dispute- if, the seller decides not to pay for custom charges (if there are any).
eBay, etc. General Question/Answer Thread
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Thanks for the response. I’ll contact eBay to see if this affects my dispute- if, the seller decides not to pay for custom charges (if there are any).
Did you mark the item as a return on the customs form? I don't believe there are charges on returned goods, but may be country specific.
No, I didn’t. I just copied what the seller wrote on her form. But I changed the description to the real item.
She accepted the return, but in the message that was supposed to include the label (based on eBays subject line), she simply gave me her return address.
I spoke with eBay and they said that if she doesn’t send a label by tomorrow (Thursday), they will step in and remind her to send it. If she still doesn’t, eBay will generate a refund.
After accepting the return, she has to click on something to create the label because she has the option of sending it to you on her own. Since she hasn't, you will be able to escalate and ebay will send you the label.
My PITA buyer opened a claim on PayPal for the $105 restocking fee I charged him. It was clearly stated in my listing and included in my official return policy. The claim was opened on 4/20 and I sent a summary of facts and screen shots of the listing, messages and the eBay case. There’s been no movement from PayPal and supposedly, it only takes 3-5 business days to resolve a case. The buyer has, thankfully, stopped messaging me.
Should I care at this point?
Should I care at this point?
I'd call and point out that the listing has a clearly visible statement allowed by ebay allowing for the restocking fee.
In that case, should you not win, become their biggest PITA that they'll give you your $105 courtesy credit just to get rid of you!
Today is the fourth time I have contacted EBay about a credit for that SNAD bag. It was sitting in customs and was finally shipped to its destination. It has been available for 4 days. EBay told me they will give it 6 business days before refunding my money. The seller is so uncooperative that they might not pick up the returned bag out of spite. And the customer service person I spoke to before today’s connection, told me that my account was previously restricted and basically accused me of being a s*^thead! I have no clue what he is talking about and I made a complaint against him. The customer service rep I spoke to today told me the previous person I spoke to “referenced the wrong account”. I am so over EBay!
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