It's not just the phone. I listed on my laptop/computer and for FP listings, the b.o. option is the default.
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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When you cancel a transaction on ebay is the buyer automatically refunded? I don't want to accidentally give them 2 refunds.
I had a buyer who did a "Buy it Now" and then cancelled right away. She didn't automatically get a refund; I okayed the cancellation and then refunded her.
Thanks. I initiated the cancellation and it did refund almost immediately. I wonder if my buyer had to ok it first.
Would love to get your thoughts about whether I should leave feedback for this seller:
I bought a bag on Ebay and within a couple of hours the seller cancelled the transaction and told me that the money was on hold and she didn't want to sell this way. I asked her why the money was a hold and this is what she said:
"From what I m understanding it gives the buyer up to 10 days after delivery In case of a dispute. I m assuming it s the cateogory. I m just not willing to go that route."
I left it alone and then a couple of hours later she sends me an unsolicited Paypal invoice. I did not pay it.
Would you leave her feedback?
I bought a bag on Ebay and within a couple of hours the seller cancelled the transaction and told me that the money was on hold and she didn't want to sell this way. I asked her why the money was a hold and this is what she said:
"From what I m understanding it gives the buyer up to 10 days after delivery In case of a dispute. I m assuming it s the cateogory. I m just not willing to go that route."
I left it alone and then a couple of hours later she sends me an unsolicited Paypal invoice. I did not pay it.
Would you leave her feedback?
The seller's money is on hold because ebay and paypal do with when it's a new seller. They want the seller to prove himself/herself before releasing the funds. If the seller doesn't ship within the handling timeframe, she risks loss of her ebay account!
Refer the seller here. This is from ebay:
eBay payment hold for new sellers
While you establish your selling track record, funds from buyer payments may be delayed. Generally, holds stay on until 7 days after the estimated delivery date or 3 days after confirmed delivery. If there's a problem or a case after the delivery, another hold will be placed until the case is resolved.
You'll be considered an established seller once:
- It's been more than 90 days since your first successful sale
- You've had more than 25 transactions and more than $250 in sales
If you're an established seller, your payment may be held because:
- Your seller dashboard rating has been below standard for 90 days
- You've started selling in a new category
- Your account shows unusual activity, such as a sudden increase of eBay Money Back Guarantee cases
- Your buyer opened a request for an item they didn't receive or an item that didn't match the listing description
- You need to add tracking details to an item in order for an eBay Money Back Guarantee case to be resolved
I might leave a neutral. I would probably report her to ebay, both for cancelling the transaction and trying to circumvent ebay by sending you the paypal invoice.
Actually, the buyer has 30 days for a dispute through ebay but 180 days through Paypal!
Yeah I thought it was silly that she was concerned about a 10 day hold. She's not a new seller either but perhaps hasn't sold a higher value handbag before.
When it first happened to me when I first started selling on a new account, I didn't realize it was due to my inexperience. Often sellers jump to the conclusion that I did, that there is something wrong with the buyer.
Does anyone know anything about UPS my choice and re-routing packages/seller protection? If I use UPS and ship to the address on the PayPal transaction page showing "eligible," can a buyer have their package redirected to an alternate address? In that case, did they just void my seller protection? Haven't encountered this before, but had a buyer ask if I'd add UPS option to my listing. Just don't know if there are any "gotchas" I need to be looking out for.
Thanks!
Thanks!
I've had buyers ask for UPS before and I've never had an issue with it. Some people don't trust their USPS carriers.
I don't know specifically if they reroute if it affects your seller protection.
If you choose to accommodate the request, be sure that YOU purchase the shipping label and that the purchase is under your name.
The risk of scam is great when buyers want to use "their" account to purchase UPS and/or Fedex labels. The problem is that they often use hijacked accounts and when the owner of the account disputes fraudulent charges, UPS/Fedex goes back to collect the funds from the sender.
I stamp my stuff Do Not Forward and use USPS. The buyer can change the shipping address in PP if they are traveling or whatever. They can change the address while they are paying. That is fine as long as it says ok to ship.
Gotcha:
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#accepting-payments
"To be eligible for PayPal’s Seller Protection, you must meet all of the following requirements
- The primary address for your PayPal account must be in the United States [for U.S. accounts].
- The item must be a physical, tangible good that can be shipped.
- You must ship the item to the shipping address on the transaction details page in your PayPal account for the transaction. If you originally ship the item to the recipient's shipping address on the transaction details page but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
- You must respond to PayPal's requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the Resolution Center. If you do not respond to PayPal’s request for documentation and other information in the time requested, you may not be eligible for Seller Protection.
- If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment."