eBay, etc. General Question/Answer Thread

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#6,466
3pups said:
Hello :smile:
I am just curious if ebay sellers on the forum typically send a personal thank you note to buyers either through ebay messaging or directly to the buyers email after they pay, or is it good enough to just let the buyer get the shipment notice from ebay and leave them positive feedback?
Thanks!
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I send a thank you after receiving payment with a comment that the item will go out today/tomorrow (depending on time of day) and if there are any questions, please feel free to contact me.

I also include a hand-written thank you note in the package when I ship.

I think buyers appreciate it because feedback comments will often refer to appreciating the hand written note.
 
#6,467
Thanks so much for the replies whateve, ccbaggirl89 and Been Burned :)
I just started selling some pieces from my collection on ebay and wasn't sure what was expected from a seller.
Just one other thing I was wondering about - Have you noticed that buyers are not leaving sellers feedback like they used to? When I was selling other items on ebay 10+ years ago, I would almost always receive a positive feedback from a buyer shortly after they received their package. So far, I have only received one feedback out of six packages delivered. Is this the norm now days?
Thanks!
 
#6,468
About Ebay sellers (I am talking for French sellers only ;)) I see more and more French sellers who "refused return item". When I asked them "why ?", they only said me "if I sell item ok but I do not want to have some problems with return" ; okay but if you are a good seller, why having some troubles? :eek:Few weeks ago, I was interested in ODEON pm ; again the seller did not accept the return item. But I asked for more pictures ; I was so in shocked when I saw the other pics! On the Ebay, pics were perfect :mad: My husband laughed :blah:and told me again that brand new at LV Store was the unique deal for sure (I know Darling :love:).

This morning (yes I know I am stubborn :lol:) , I saw the neverfull MM actually selling by LV (with chain key) at 1180 euro brand new on LV Website and in sale at Ebay at 1899 euro plus shipping! :cursing: I know I am not going to buy on Ebay BUT I am just curious and by the way angry :cursing: because I think Ebay is a good deal for good & trusted sellers but is getting worse and worse thanks to all this sort of people who lied!

Ebay :girlsigh:
 
#6,469
MaryLVLover said:
About Ebay sellers (I am talking for French sellers only ;)) I see more and more French sellers who "refused return item". When I asked them "why ?", they only said me "if I sell item ok but I do not want to have some problems with return" ; okay but if you are a good seller, why having some troubles? :eek:Few weeks ago, I was interested in ODEON pm ; again the seller did not accept the return item. But I asked for more pictures ; I was so in shocked when I saw the other pics! On the Ebay, pics were perfect :mad: My husband laughed :blah:and told me again that brand new at LV Store was the unique deal for sure (I know Darling :love:).

This morning (yes I know I am stubborn :lol:) , I saw the neverfull MM actually selling by LV (with chain key) at 1180 euro brand new on LV Website and in sale at Ebay at 1899 euro plus shipping! :cursing: I know I am not going to buy on Ebay BUT I am just curious and by the way angry :cursing: because I think Ebay is a good deal for good & trusted sellers but is getting worse and worse thanks to all this sort of people who lied!

Ebay :girlsigh:
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If a seller offers a return policy, they must accept returns for any reason. But sellers have a choice of offering returns or not and if they choose not to take returns, they don't have to accept them for accurately listed items.

If you don't like not being able to return, don't buy from sellers who don't offer returns.

As for pricing, a seller can list an item for any price she desires, including inflating the price over retail. Keep in mind that there are overhead costs associated with selling and in order for a seller to recoup her investment (especially for a new LV item that is never purchased at a discount), she needs to increase her price.

Again, you can buy from that seller or not but she doesn't have to accept returns and she can charge whatever she wants.

ETA: To add to the comment about the LV bag that's 1180 euro brand new on LV Website and in sale at Ebay at 1899 euro plus shipping, if the bag is indeed new and unused, the seller certainly wouldn't sell for less than she paid. And since LV isn't discounted, on sale or sold in "factory outlets," (assuming authenticity) you know if was purchased at full price. So why would the seller lose money to sell on ebay?
 
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#6,470
BeenBurned said:
If a seller offers a return policy, they must accept returns for any reason. But sellers have a choice of offering returns or not and if they choose not to take returns, they don't have to accept them for accurately listed items.

If you don't like not being able to return, don't buy from sellers who don't offer returns.

As for pricing, a seller can list an item for any price she desires, including inflating the price over retail. Keep in mind that there are overhead costs associated with selling and in order for a seller to recoup her investment (especially for a new LV item that is never purchased at a discount), she needs to increase her price.

Again, you can buy from that seller or not but she doesn't have to accept returns and she can charge whatever she wants.

ETA: To add to the comment about the LV bag that's 1180 euro brand new on LV Website and in sale at Ebay at 1899 euro plus shipping, if the bag is indeed new and unused, the seller certainly wouldn't sell for less than she paid. And since LV isn't discounted, on sale or sold in "factory outlets," (assuming authenticity) you know if was purchased at full price. So why would the seller lose money to sell on ebay?
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No,I am not going to buy on Ebay ;)

But for me (maybe I am wrong?) if French sellers refuse this option, means something wrong, not clear for the buyer. By the way, why buying a new brand NF mm at 1899 euro instead of buying the same bag at 1180 euro on LV Website actually when you live in Europ? It is strange for me ; the French seller bought this bag at 1180 euro so if she sells it at 1899 euro, she is going to make an extra for sure, not losing money:giggle: . I know Ebay takes % but..720 euro of difference (plus shipping to pay)..Well I know "business is business" :lol:..20 people were looking about this bag. Of course, I know that US/Canadian prices are higher than in France. So maybe it is a good deal for US/Canadian people? (I really cannot remember..:facepalm:but when I used to live in Canada, when I went back to France , I bought all my items at the LV store).
I am waiting for my birthday for having my new bag at the LV store :love: End of october looks so far away :girlsigh:
 
#6,471
MaryLVLover said:
No,I am not going to buy on Ebay ;)

But for me (maybe I am wrong?) if French sellers refuse this option, means something wrong, not clear for the buyer. By the way, why buying a new brand NF mm at 1899 euro instead of buying the same bag at 1180 euro on LV Website actually when you live in Europ? It is strange for me ; the French seller bought this bag at 1180 euro so if she sells it at 1899 euro, she is going to make an extra for sure, not losing money:giggle: . I know Ebay takes % but..720 euro of difference (plus shipping to pay)..Well I know "business is business" :lol:..20 people were looking about this bag. Of course, I know that US/Canadian prices are higher than in France. So maybe it is a good deal for US/Canadian people? (I really cannot remember..:facepalm:but when I used to live in Canada, when I went back to France , I bought all my items at the LV store).
I am waiting for my birthday for having my new bag at the LV store :love: End of october looks so far away :girlsigh:
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I think it's wise for you to buy from the LV store. Patience pays!

Regarding sellers on eBay who don't accept returns: it does not necessarily mean there is something wrong and "shady" about that seller or their items. Many sellers have been burned ;) by buyers who have perfected the art of scamming on eBay. Read some of the horror stories on the Purse Forum if you don't believe me! :lol: A big seller moving hundreds of items may be able to afford to absorb the cost of accepting returns, but smaller sellers probably work on tight margins and can't afford the risks of accepting returns.

It is up to the buyer to make sure they are comfortable with the "no return" seller's feedback and the suitability of the item, asking lots of questions and requesting more pictures (as you wisely did).:tup:
 
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#6,474
bakeacookie said:
How do you do combined shipping?

I have something that has multiple quantity and if someone buys 2 or more, I don't need them to pay double the shipping.

How would I set this up?
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http://pages.ebay.com/help/pay/shipping-discounts.html
Creating flat shipping rules
Flat shipping rules let you offer discounts when someone buys more than one of your items. You can set up your rules to charge your buyer for shipping the item with the highest shipping cost, and add an additional, lower charge for each additional item. You can also subtract shipping charges for each extra item, or offer free shipping on additional items. If you subtract a particular amount, you can make it a fixed amount or a percentage of the shipping charge.

Example 1: In anticipation of a buyer purchasing 3 items, you can set up a rule to charge the shipping amount for the item with the highest shipping cost, plus an additional $1 for each extra item.

Example 2: In anticipation of a buyer purchasing 3 items, you can set up a rule to charge shipping on the item with the highest shipping cost, and then charge $1 less than that amount for each additional item purchased.

To create flat shipping rules:
  1. Go to My eBay > Account > Site Preferences.

  2. Next to Shipping Preferences, click Show.

  3. Next to Offer combined payments and shipping, click Edit.

  4. Under Flat shipping rule, click Edit or Create.

  5. Create a new shipping rule or edit the details on your existing rule.

  6. To create additional profiles with different flat-shipping-rule dollar amounts, click Add profile (advanced) and fill in the details.

  7. Click Next, review your rules, and click Save.
Tip: To offer free shipping for additional items, select Add an amount for each additional item from the drop-down menu, and then select the Free shipping option.
 
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#6,475
3pups said:
Thanks so much for the replies whateve, ccbaggirl89 and Been Burned :smile:
I just started selling some pieces from my collection on ebay and wasn't sure what was expected from a seller.
Just one other thing I was wondering about - Have you noticed that buyers are not leaving sellers feedback like they used to? When I was selling other items on ebay 10+ years ago, I would almost always receive a positive feedback from a buyer shortly after they received their package. So far, I have only received one feedback out of six packages delivered. Is this the norm now days?
Thanks!
Click to expand...
It seems to be the norm. I'll go periods where no one will leave feedback and others where I get feedback from nearly every buyer.
 
#6,476
Catbird9 said:
http://pages.ebay.com/help/pay/shipping-discounts.html
Creating flat shipping rules
Flat shipping rules let you offer discounts when someone buys more than one of your items. You can set up your rules to charge your buyer for shipping the item with the highest shipping cost, and add an additional, lower charge for each additional item. You can also subtract shipping charges for each extra item, or offer free shipping on additional items. If you subtract a particular amount, you can make it a fixed amount or a percentage of the shipping charge.

Example 1: In anticipation of a buyer purchasing 3 items, you can set up a rule to charge the shipping amount for the item with the highest shipping cost, plus an additional $1 for each extra item.

Example 2: In anticipation of a buyer purchasing 3 items, you can set up a rule to charge shipping on the item with the highest shipping cost, and then charge $1 less than that amount for each additional item purchased.

To create flat shipping rules:
  1. Go to My eBay > Account > Site Preferences.

  2. Next to Shipping Preferences, click Show.

  3. Next to Offer combined payments and shipping, click Edit.

  4. Under Flat shipping rule, click Edit or Create.

  5. Create a new shipping rule or edit the details on your existing rule.

  6. To create additional profiles with different flat-shipping-rule dollar amounts, click Add profile (advanced) and fill in the details.

  7. Click Next, review your rules, and click Save.
Tip: To offer free shipping for additional items, select Add an amount for each additional item from the drop-down menu, and then select the Free shipping option.
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Thank you, but somehow it's not applying to the listing I need to apply it to. so frustrating.
 
#6,477
bakeacookie said:
Thank you, but somehow it's not applying to the listing I need to apply it to. so frustrating.
Click to expand...
If you have the quantity set to more than one in your listing, then when you edit the shipping details part of your listing, it should show cost and each additional automatically. Here's a picture from one of mine. Make sure your quantity is set correctly.


shipping.PNG
 
#6,479
I just purchased an item "buy it now." I don't normally pay too much attention to the method of payment because it has always been via paypal. I went to pay and it is only letting me enter my credit card information. Has anyone else paid this way? It is a brand new seller, if that matters. I can't imagine an advantage to only accepting a credit card. Thank you very much.
 
#6,480
Well I just did a little search and just keyed in the name of the bag I purchased into google and found all the photos in the ebay listing. Some I found taken from a poshmark bag that was sold a while ago. I guess I have my answer. I did ask for more photos with today's date written on a card and photographed with the item. I took a look at the seller's other listing and two appear to be counterfeit but are photographed with receipts, sadly. I should have done all of that prior to hitting the but it now. I normally am not so quick with the purchase but it was a good price so I went ahead. Would accepting credit card payments and no paypal be a red flag for anyone. Sorry to go on a tangent.
 
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