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#3,361
AJ1025 said:
Ugh. I'm super irritated- a week or so ago I sold a Treesje bag on Ebay. It was a recent buy of mine that I ended up reselling immediately (sold it for what I paid, plus shipping cost, under $100). The buyer took 3 days to pay, then today emailed this:

I own several Treesje and this bag is not authentic. Please refund my money. I will file a claim with Visa if not resolved. I will send you back this bag.

The Treesje is, of course, authentic (I don't even know if they make fake ones; I definitely doubt it), but I'm cool taking a return, if only because I don't want some whackjob to have such a lovely bag ;). I emailed her back the following:


Hello,

The bag is absolutely authentic, as are all my items, but I will certainly take a return if you are unhappy with your purchase. Please send back the bag with a tracking number and I will refund you (minus shipping cost) as soon as I receive it.

Thanks,

I'm stressing out because I don't want to lose my feedback score to this bi*ch, but is there anything else you think I should do to facilitate a cordial return?
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Once they've proven themselves to be a nutcase, there's not much else you can do except what you have done.

If you hadn't already responded, I might have suggested you refer her here (or the ebay boards) and recommend that she get reassurance on the authenticity but if she really wants to return it, you'd accept it anyway.

Good luck. I hope she doesn't ding you since you were polite and accommodating.
 
#3,362
photoshopgrl said:
Why do people hit the BIN and then 3 days later still haven't paid? I swear I get this all the time and only half the time do they actually end up paying. I have a current one that's almost 4 days past and the user has zero feedback and just created the Ebay account the same day they hit my BIN. I sent them a message early this morning telling them if they paid today I would be able to ship before the weekend but if not I would be out of town tomorrow so I probably wouldn't get them until Monday (UPS). No response. So frustrating. I almost wish I could block zero feedback buyers. I had watchers on this auction that have probably bought elsewhere so I'll have to start all over. Ugh. Is this a common problem??
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I always tick the Immediate Payment Required box when I use BIN.
 
#3,363
AJ1025 said:
Ugh. I'm super irritated- a week or so ago I sold a Treesje bag on Ebay. It was a recent buy of mine that I ended up reselling immediately (sold it for what I paid, plus shipping cost, under $100). The buyer took 3 days to pay, then today emailed this:

I own several Treesje and this bag is not authentic. Please refund my money. I will file a claim with Visa if not resolved. I will send you back this bag.

The Treesje is, of course, authentic (I don't even know if they make fake ones; I definitely doubt it), but I'm cool taking a return, if only because I don't want some whackjob to have such a lovely bag ;). I emailed her back the following:


Hello,

The bag is absolutely authentic, as are all my items, but I will certainly take a return if you are unhappy with your purchase. Please send back the bag with a tracking number and I will refund you (minus shipping cost) as soon as I receive it.

Thanks,

I'm stressing out because I don't want to lose my feedback score to this bi*ch, but is there anything else you think I should do to facilitate a cordial return?
Click to expand...


I think you definitely handled things the proper way, and I certainly hope she doesn't bomb your feedback. Do tell her to post the URL to the Treesje forum for verification of authenticity. There are many knowledgeable folk there. In fact Treeje's customer service might even be willing to verify. They're good gals and very helpful.

It was about a year ago I think when some people in the Treesje forum spotted some fakes on ebay. They reported them to Treesje, and to ebay, which never removed the fakes, the darlings, even after Treesje complained. But as far as I know that's the only sighting of Treesje fakes.
 
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#3,364
BeenBurned said:
Once they've proven themselves to be a nutcase, there's not much else you can do except what you have done.

If you hadn't already responded, I might have suggested you refer her here (or the ebay boards) and recommend that she get reassurance on the authenticity but if she really wants to return it, you'd accept it anyway.

Good luck. I hope she doesn't ding you since you were polite and accommodating.
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Thanks, BB- I haven't heard from her since I sent that email so I'm assuming she got what she wanted. Fingers crossed she doesn't burn my feedback.
 
#3,365
BigPurseSue said:
I think you definitely handled things the proper way, and I certainly hope she doesn't bomb your feedback. Do tell her to post the URL to the Treesje forum for verification of authenticity. There are many knowledgeable folk there. In fact Treeje's customer service might even be willing to verify. They're good gals and very helpful.

It was about a year ago I think when some people in the Treesje forum spotted some fakes on ebay. They reported them to Treesje, and to ebay, which never removed the fakes, the darlings, even after Treesje complained. But as far as I know that's the only sighting of Treesje fakes.
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Thanks- I will point her in the direction of the Treesje forum if she communicates with me further. The bag isn't fake and I'm sure she knows it- I think she just overspent or couldn't afford it and thought she'd need to try to force a return. I'm happy to take returns on a case by case basis- I have no interest in having unhappy buyers and I don't sell anything that valuable, but I frigging hate having my time wasted. Thanks for the advice :hugs:and that is super weird to know there were actually Treesje fakes floating around. Bizarre, they're such a small label and not exactly at a price point that usually calls for replicas.
 
#3,366
I've been on ebay for years & just got my first negative from a nutcase buyer :cry: There is just no pleasing some people really... Thankfully I only sell occassionally, I don't think I could deal with this stuff on a regular basis!
 
#3,369
My friend bought a fake coupon on Ebay and when she tried to use it in store, the store rejected her and told her that it wasn't valid. When my friend told the seller, the seller claims that she didn't sell anything to my friend. The seller had went and pulled the listing and my friend is not even seeing it in her purchase history anymore. How did the seller do that?? The seller also went ahead and changed her username, but what the seller didn't realize is that my friend left her feedback already for the item purchased so she has proof that she bought the item.
 
#3,370
#3,371
laurel234 said:
My friend bought a fake coupon on Ebay and when she tried to use it in store, the store rejected her and told her that it wasn't valid. When my friend told the seller, the seller claims that she didn't sell anything to my friend. The seller had went and pulled the listing and my friend is not even seeing it in her purchase history anymore. How did the seller do that?? The seller also went ahead and changed her username, but what the seller didn't realize is that my friend left her feedback already for the item purchased so she has proof that she bought the item.
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YOu're going to have to be a lot more specific if you're going to get valid advice.

Is there a link to the listing or the seller's feedback that we can see? Even if the seller changed her ID, the feedback will still be there under the new ID.
 
#3,373
BeenBurned said:
I agree it's a dumb way to let buyers know that it's not a pet-free home. (I'm assuming that's the implied message.)
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I don't think she is trying to give that message. She probably thinks her dog is cute and people will be attracted to the ad because of that. Even though I love dogs, the first thing that comes to mind is that the item will be dirty or chewed on.
 
#3,375
Is it just me, or have sales been super slow in the past week or two? My last fleabay transaction was on the 17th! (though, to be fair, I've had 4 other transactions since then, either via PP or the other forums...am just shipping out a 2-pair lot today) I heard somewhere that you need to keep a certain # of transactions per month to maintain TRS status, and I only have 10 in the last 30 days now :s
 
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