I sold a genuine Fendi lambskin bag on EBay, buyer said shoulder straps were not with the bag and they were. Paypal gave buyer their money back, I now have a bag, authenticate Fendi with no shoulder straps. Can anyone PLEASE offer me suggestions for both Paypal and how do I replace these shoulder straps? Joyce
I'm not sure what you can do if the case is already closed and the buyer won and your bag has been returned. If you're sure the shoulder strap was included, then it sounds like your buyer had buyer's remorse and was creating an excuse to return the bag.
You could try calling PayPal and explaining but it looks like they believe you sent it without the strap.
As a last ditch effort, you could try to message the buyer and ask if she could mail the strap if she were to find it. (Pretend you believe her and it was an accident.) Maybe assure her that the case is already closed in her favour and you won't hold it against her, but you really believe you sent the strap and if she could please send it if she locates it.