MOD if this has been posted please help me merge or close it. I searched but didn't find any thread talking about this...
I just went to my regular FP store to return poppy glam tote I picked up yesterday from outlet. The patent leather was already peeling even it was brand new. I considered it as defect. I was trying to tell SA the leather is peeling and it should be considered as a defect. The SA did not even take a look of the bag and pointed out they do not carry this glam tote. After I told her it's from outlet, she said " oh this is from outlet, you cannot return it here in full price store. We don't accept any item from outlet......"
Anyway long story short after I was finally getting store credits but the SA said " This will be the last time I give you store credit. Next time you can't do this anymore. I am just doing this to make you happy."
My goodness is it true? FP store does not accept returns from outlet anymore? Since when?
I just went to my regular FP store to return poppy glam tote I picked up yesterday from outlet. The patent leather was already peeling even it was brand new. I considered it as defect. I was trying to tell SA the leather is peeling and it should be considered as a defect. The SA did not even take a look of the bag and pointed out they do not carry this glam tote. After I told her it's from outlet, she said " oh this is from outlet, you cannot return it here in full price store. We don't accept any item from outlet......"
Anyway long story short after I was finally getting store credits but the SA said " This will be the last time I give you store credit. Next time you can't do this anymore. I am just doing this to make you happy."
My goodness is it true? FP store does not accept returns from outlet anymore? Since when?