Does Coach FP store stop accepting returns from outlets?

cocolee1976

I work for my purse
Oct 23, 2008
1,993
2
MOD if this has been posted please help me merge or close it. I searched but didn't find any thread talking about this...

I just went to my regular FP store to return poppy glam tote I picked up yesterday from outlet. The patent leather was already peeling even it was brand new. I considered it as defect. I was trying to tell SA the leather is peeling and it should be considered as a defect. The SA did not even take a look of the bag and pointed out they do not carry this glam tote. After I told her it's from outlet, she said " oh this is from outlet, you cannot return it here in full price store. We don't accept any item from outlet......"
Anyway long story short after I was finally getting store credits but the SA said " This will be the last time I give you store credit. Next time you can't do this anymore. I am just doing this to make you happy."

My goodness is it true? FP store does not accept returns from outlet anymore? Since when?
 

theFlip#2

new with tags
O.G.
Jun 21, 2007
2,390
52
Earth
Totally untrue, you should call to speak to the Store Manager. FP should take the Outlet return and issue you a store credit no matter how you paid originally. Look at the back of your receipt for these details.

Sorry this SA was so rude & deceptive, report her to the Store Manager.
 

BlackApple

Coached Out
O.G.
Mar 16, 2009
1,308
90
Boston bred/ Houston Texas
What a lie. I had a bag last summer that I got at the outlet and returned it for a credit to get a full price bag in the full price store. Geez even some sales assistants don't even know their store policy.
 

lizmil

O.G.
Dec 30, 2007
5,533
327
I was told the same thing at the FP store near me. No returns from the outlet. It was said nicely though, not rudely.

I thought it was so & didn't question it.
 

heidi3399

Member
Dec 19, 2007
648
0
SOUTH FLORIDA
well did you have the receipt? if so then i dont see why they would say that. though i have always had s.a. have a tude when i did an outlet return at a boutique like it was a crime
 

CoachGirlE

Member
Jun 24, 2009
131
0
I had a couple things to return and called JAX Coach to make sure of the return policy. The lady on the phone was very nice and told me I could return to any FP Coach with no problems
 

blondie0

Member
Jul 14, 2009
12
0
i believe that with an original receipt you are allowed to exchange or receive merchandise credit. If you want a refund, you have to go back to an outlet.
 

ms-whitney

shopaholic
Sep 6, 2006
5,935
5
i believe that with an original receipt you are allowed to exchange or receive merchandise credit. If you want a refund, you have to go back to an outlet.
exactly correct! i hate outlets that say "return at FP" because then i'd have to spend ten minutes explaining to a very irritate customer why i can't give them a refund in cash or credit, whichever the two method they had paid with.

then they look at the policy trying to argue with me :rolleyes: when it clearly states what blondie0 says

i've had to call the outlet that "told" the customer this more then once, because the customer was that insistent
 

cocolee1976

I work for my purse
Oct 23, 2008
1,993
2
Thanks for the feedback everyone, I am glad I was not the one being crazy.
I had the original receipt, in the end the SA still gave me store credit even she kept saying "this is the last time".
I just want to confirm with you girls/guys if this is happening to the FP stores near you, since this SA claimed it's "new" policy starting this year....:confused1:
 

lkooyman1

Let's see the shoes!
O.G.
Jun 8, 2007
942
14
Twin Cities, MN
My FP boutique is very good about returning outlet mdse (for a credit memo) or exchanging it for boutique items. No condescending attitude or nastiness. Its printed right on their own receipt!
 

90046

Member
Apr 28, 2008
3,624
0
It's on the back of the receipt.
I'd point it out to any SA who decided the policy was otherwise.