Thank you so much. I'm so glad you were refunded. That would not have been fair to you as a buyer if PM did not refund you. Yes, I feel it's the buyer's responsibility since she had the pants forwarded to another address. I just hope PM pays me if USPS loses the pants.
Does anyone use Poshmark?
- Thread starter kenzibray
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Thank you for the great advice. I did not even think about taking a screenshot of the tracking number. The package was supposed to deliver 3 weeks ago. It looks like the buyer reached changed the shipping address and had the package forwarded to another address. Today I received an email from USPS showing the pants are now back in CA. They were in Florida.
You should get paid. Once I had a buyer not pick up their package from the post office so it wasn't marked as delivered. As soon as I pointed it out to PM, they released my funds.
PM Customer Service is terrible. They still have not responded to my messages about this pants that are now somewhere is CA. This buyer had them forwarded to another address in Florida 3 weeks ago. I'm also having another big issue that I have messaged them about and they never got back to me. Does anyone know how to fix this other issue. I'm not getting an emails from PM, about my sales, messages, shipping label... when I got into my account settings this is what it says: Looks like your Poshmark notifications are blocked on web.
Does anyone know how to fix this? I cannot fix it and PM CS is not helping.
Does anyone know how to fix this? I cannot fix it and PM CS is not helping.
I have no idea. I have a similar problem with Mercari. I have all notifications turned on but I'm not getting notified about offers.
Have you tried logging out and then logging back in?
I am so mad. PM CS still has not gotten back to me!!! I have messaged them for the past 3 days. I had also opened up the help request under the order for these pants. If I close that request can I reopen it? Or will it stay closed. This buyer is awful too. She never once responded to my messages.
I would be afraid to close the request. I don't understand why you haven't gotten any response. I never had any trouble when I did it a few months ago. I would be very mad too. Is there some place on social media that you can post your complaints that will get their attention? It has worked with other companies to complain on facebook or instagram.
Thank you!!! Yes, I'm afraid once I close it I will not be able to open it up again. I will just keep trying. I don't know why I have not gotten any response either. Yes, I have sent them a DM on Instagram. I will try again tomorrow. I have not tried Facebook I will try FB tomorrow. When I first opened the request for help the dumb CS lady didn't even read my notes. She just replied that I cannot change the shipping address. She is so stupid. I replied in the messages and said I did not ask if you can change the shipping address. I said if you had read my notes you would see the buyer had changed the shipping address. She never once responded after that. That was 3 weeks ago. I just hope I get my pants back. I just received a new email from USPS and it's saying the pants are in transit to the destination. They better not be going back to Florida. I just want my funds.
OMG, the PM CS reps are idiots. Some guy just responded to my message and said that I should not worry about the tracking, because it's just taking longer. He said as a buyer I will be protected. I replied to him and said I am not the buyer. As you can see I'm the seller!!! I told him I need to be paid today, because now the leather pants are in Chicago!!! I don't know if this terrible buyer(who still has not replied to my messages) has changed the shipping address again. Yesterday the pants were back in CA. I was hoping they would just come back to me. Now according to this stupid PM CS rep I have to wait another 10 days for them to do anything. I just want my $$$ or pants.