Does anyone use Poshmark?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,211
jorton said:
I have an issue and I was hoping for some opinions!

I sold a pair of shoes. On my way to the post office I was carrying too much and dropped the box and it was unsealed. Shoes fell out and got scratched on cement (leather). I posted on the listing and tagged the buyer explaining the situation . No response, so I tagged her again hoping she would notice. It’s been a day and buyer still hasn’t responded. I wanted to ask her if she still wanted them or wanted to repurchase at a discount.

What should I do? I don’t want to send her scratched boots. I went to the screen to cancel order and it says cancelling disappoints buyers which I don’t want to do. But I also don’t want her to be upset when she receives them.

Will cancelling effect my posh stats? I’m a fairly new seller but have good ratings and dozens of sales.

I wish poshmark had a more direct way to contact buyers and sellers.

Help
Click to expand...

Since the shoes are no longer in the condition that was advertised you should cancel the sale. If you want to re list them be sure to show the damage and adjust the cost accordingly. I think selling someone something that is not as described is asking for trouble, returns and delays in payment. Just leave a note to the buyer explaining what happened as a courtesy.
 
  • Like
Reactions: nicole0612
#3,212
jorton said:
I have an issue and I was hoping for some opinions!

I sold a pair of shoes. On my way to the post office I was carrying too much and dropped the box and it was unsealed. Shoes fell out and got scratched on cement (leather). I posted on the listing and tagged the buyer explaining the situation . No response, so I tagged her again hoping she would notice. It’s been a day and buyer still hasn’t responded. I wanted to ask her if she still wanted them or wanted to repurchase at a discount.

What should I do? I don’t want to send her scratched boots. I went to the screen to cancel order and it says cancelling disappoints buyers which I don’t want to do. But I also don’t want her to be upset when she receives them.

Will cancelling effect my posh stats? I’m a fairly new seller but have good ratings and dozens of sales.

I wish poshmark had a more direct way to contact buyers and sellers.

Help
Click to expand...

Agreed with everything that has been posted above.

The cancel option is there if a reason. As long as you do not cancel too often (meaning ALL the time), one cancellation should do your account no harm.

The shoes are no longer in the condition that was originally advertised. I would leave the buyer a note (remember to tag him/her) on the original listing and repost the shoes with what you think is an appropriate price for them now.
 
  • Like
Reactions: MahoganyQT, nicole0612 and piosavsfan
#3,215
HandbagDiva354 said:
How do you become an ambassador?
Click to expand...

Suggested Users, which I was not, we're grandfathered in. If you check your stats page it tells you specifically how many activities such as self shares, community shares, etc. you have to do to become an ambassador. Once you achieve ambassador status you must maintain a certain level of activity to remain one. Basically you have to be active on Posh and keep a compliant closet.
 
  • Like
Reactions: HandbagDiva354
#3,217
weird situation, buyer (newbe on posh) purchased a pair of shoes, I waited for a day, then shipped, then I got "thanks for shipping" e-mail from posh and those buyer even messaged me asking when will he receive his order?
and now the package is out for delivery and ORDER IS CANCELLED! I didn't cancel it, how could he do it if it's shipped and almost delivered? Is it some kind of scam? Will Poshmark protect me in this situation?
thanks in advance for your help / advises
 
#3,218
fashion_victim9 said:
weird situation, buyer (newbe on posh) purchased a pair of shoes, I waited for a day, then shipped, then I got "thanks for shipping" e-mail from posh and those buyer even messaged me asking when will he receive his order?
and now the package is out for delivery and ORDER IS CANCELLED! I didn't cancel it, how could he do it if it's shipped and almost delivered? Is it some kind of scam? Will Poshmark protect me in this situation?
thanks in advance for your help / advises
Click to expand...

The buyer cannot cancel after 3-4 hours of the purchase. I think this might be a cancellation on Poshmark's end. Sometimes, they can't verify the payment and they just cancel. I had this happen once, it took them 2 days (after I had shipped) to tell me that the buyer's payment method wasn't verifiable. They were, fortunately, able to re-route the package back to me before delivery. I'd shoot Posh a message and ask what's going on.

ETA: If the order is delivered and the buyer won't return, it's all on Posh. I am sure they'll reimburse you.
 
  • Like
Reactions: nicole0612 and fashion_victim9
#3,219
ThisVNchick said:
The buyer cannot cancel after 3-4 hours of the purchase. I think this might be a cancellation on Poshmark's end. Sometimes, they can't verify the payment and they just cancel. I had this happen once, it took them 2 days (after I had shipped) to tell me that the buyer's payment method wasn't verifiable. They were, fortunately, able to re-route the package back to me before delivery. I'd shoot Posh a message and ask what's going on.
Click to expand...

thanks for sharing! that's what I did right after messaging here:) my package is already out for delivery, so it's not possible to void it. hope they will return my money as it's obv not my fault that they let these things happen. if they can't verify payment why would they approve sale?
 
  • Like
Reactions: BeenBurned
#3,221
fashion_victim9 said:
thanks for sharing! that's what I did right after messaging here:smile: my package is already out for delivery, so it's not possible to void it. hope they will return my money as it's obv not my fault that they let these things happen. if they can't verify payment why would they approve sale?
Click to expand...

It could be that the buyer charged it on the card and then later called their CC company to dispute the charge while it was still "pending". Some charges take days before they are posted on one's account. I know this is possible because I've done this before with AMEX. It was not a charge that I had approved (I get daily screenshots of my AMEX account so I can monitor it pretty closely), the charge was currently "pending", a quick call to AMEX and they were able to drop the charge on my account. I'm not saying that your buyer is a scammer, but I can see how this COULD be scam-potential.

BTW, glad Poshmark took care of you. These days, Posh seems to be a more seller friendly place than say, erm, Tradesy.
 
#3,222
ThisVNchick said:
It could be that the buyer charged it on the card and then later called their CC company to dispute the charge while it was still "pending". Some charges take days before they are posted on one's account. I know this is possible because I've done this before with AMEX. It was not a charge that I had approved (I get daily screenshots of my AMEX account so I can monitor it pretty closely), the charge was currently "pending", a quick call to AMEX and they were able to drop the charge on my account. I'm not saying that your buyer is a scammer, but I can see how this COULD be scam-potential.

BTW, glad Poshmark took care of you. These days, Posh seems to be a more seller friendly place than say, erm, Tradesy.
Click to expand...

I think those one was a scammer. he was so interested when I will ship, and when I asked why order is cancelled I didn't get any answer of course.
thank you, Posh is more seller friendly than Tradesy and especially eBay, that's true
 
#3,223
fashion_victim9 said:
I think those one was a scammer. he was so interested when I will ship, and when I asked why order is cancelled I didn't get any answer of course.
thank you, Posh is more seller friendly than Tradesy and especially eBay, that's true
Click to expand...

I guess that makes sense- push you to ship ASAP and once it’s been marked shipped, he could call his CC company and dispute the charge.
 
You must log in or register to reply here.
Top