There are women who buy whole outfits for a special occasion and then return everything! You have seen the listings on ebay where bags are declared as store returns, flaws noted and the starting bid is .99 sense! Nordstroms is notorious for refunding for used merchandise. I beg to differ, some of those bags are used. Coach's policy is clearly stated returns are easy "unused of course" the only problem with that is the "human" factor . . . buyers lie, and SA's/managers are forgiving. I hate getting a bag off of ebay NWT with a bullet obvious scuff marks, gouged leather, etc., I think that stuff in the FS bin should be destroyed.
You also see those listings where the seller states "hand picked by me" what is that suppose to mean? . . .