So I went in today to exchange or reorder the wallet I just got on Friday that wasn't up to what I expected the quality to be. My original post here Decisions..decisions...I cannot decide..Help me. I was skeptical about even trying and I was proved right. I didn't go to the boutique I ordered it from because I was at another mall today w/family. Anyway the SA basically looked at me like I was crazy. I told her to me it shouldn't look like that for a brand new wallet. She went over to a couple other SA's towards the back, spoke to them for a few and was looking at another wallet just like mine they had there in the store. Anyway she came back to me with a wallet and to me it was worse than mine cause the front & inside had scratches. The creases weren't as bad but the scratches were the killer. I asked if she could order one for me and she basically said no cause they had one there that I could exchange it for. Another male SA tried to tell me it was how the leather was and that nothing was wrong with it & I could condition it if it bothered me. I thought to myself why would I want to do that to a brand new wallet that should of come to me perfect. Right? Or am I just being ridiculous about it?? Then the SA told me to make sure to hold on to my receipt in case I decided to exchange it. WTF? That was what I was trying to do. I was so discouraged I just left. This is why I don't like this boutique. I feel the SAs there are very "snotty". So now I either just live with it or try another one. Maybe I should just return it and make them refund me since they aren't willing to help me. I feel CS at Coach is going down hill, from my experience and what I have read from other members on here. Had this been Nordstroms they would have exchanged it in a heart beat no questions asked.