Thank you for your reply and suggestions. I've considered shortening, but am not sure that it will solve the hair problem, which is why I asked, because once that is done, I can't return it. The part replacement I have also considered, but it means giving up a hidden clasp for a lobster one, which I'm not sure I'd like to do. And yes, shortening does free up diamonds, which I had considered, and that is great, I agree. I don't know...trying to figure out if $5K is better spent on something else or if this is worth it to me!