Delayed shipment from Germany using DHL Germany/Deutsche Post - and I'm using premium

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#31
daniels307 said:
thank you so much JTYSS! I just hope my package come in good condition. I haven't received it and will pick up from the post office tomorrow. wish me luck!

and I wish yours will come soon as well, let's pray pray and pray!!
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Hi,

My shipment finally updated today on HKPOST webpage! :)
After waited for a month and half. How's your package Daniels307? Recevied?
Is it normal that DHL.de website cannot check the package status when HKpost tracking info updated on the webpage, how long does it take to deliver to your home ?
 
#32
JTYSS said:
Hi,

My shipment finally updated today on HKPOST webpage! :)
After waited for a month and half. How's your package Daniels307? Recevied?
Is it normal that DHL.de website cannot check the package status when HKpost tracking info updated on the webpage, how long does it take to deliver to your home ?
Click to expand...

Glad to hear! My package arrives safely and hkpost is very efficient, they tried to deliver the package the next day but since I have been moving to a new place then I picked it up directly at post office 2 days after.I am so happy for you; I hope your package arrived in perfect condition.
And going forward let's just use ups! :)
 
#33
It's very common for Deutsche Post to screw up like that, but Deutsche Post and DHL are two different "courier" systems. Calling DHL doesn't help any of those problems. Deutsche Post bought DHL a while ago, and they are able to offer very very low postage rates because they own a fairly extensive air cargo network.
 
#34
Hi guys!
I think I am experiencing the same problem....well, mine is not been too long....But I guess I am worried also because the package has been in the state of being transported to the destination country for a couple of days and that makes me to worry. I guess there is no solution to it from what I have read from you guys so far .So what do I do ? Do I need to just keep waiting....? I would be happy if you guys could be of some help.
 
#35
Caddy1z said:
Hi guys!
I think I am experiencing the same problem....well, mine is not been too long....But I guess I am worried also because the package has been in the state of being transported to the destination country for a couple of days and that makes me to worry. I guess there is no solution to it from what I have read from you guys so far .So what do I do ? Do I need to just keep waiting....? I would be happy if you guys could be of some help.
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yea, i guess you just have to wait :(
Wish you will receive your item soon, Gd luck!
 
#36
Hi,

I have seen your post. I am also having same bad experience with DEUTSCHE POST Germany from where I have taken the service for DHL Packet.
The worst service they are proving in the world. I have sent approx 20 kg box from Germany to India on 28th Nov 2014. Last update I found on 3rd Dec 2014 from IPZ-Ffm, Germanyand it has been mentioned "The shipment will be transported to the destination country and, from there, handed over to the delivery organization." Today is 10th Jan 2015 No further update from there end.

When I am calling the customer care number as given in the portal +49 (0)228 28609898..
They are saying the same thing which I can see in the portal. They don't have any information.
More over they are keep on saying that I need to wait. Today is 43 days. At last I called they said to send a form for investigation.
Most of them are don't bother to speak in international language, moreover giving wrong information to stop investigation. They are doing such a plan so that customer can't ask for investigation. More over they are blaming destination country without doing anything.
I called India Gov post, it has not been reached to India. At last Deutsche Post agreed to send them investigation form. One of the associate even behave so rudely and keep on saying the same thing.

I really got frustrated as I have never get this kind of worst service from any organization or service provided. I am still waiting for my boxes. But for sure I will not use the service and those who are having plan to send shipment from Germany via Deutsche post DHL, should think before opt the service.
 
#37
Hi everyone,

I am from Germany, sent many items to overseas countries (incl. Hong Kong, Malaysia, Japan, Australia) via DHL/Deutsche Post and never experienced anything similar, except for Russia. Russian postal service is worst, there are tons of mail pieces sitting at the various Moscow airports that are not processed. I shipped two scarves and one purse to Russia that were sitting at some Moscow airport for six weeks (!) without being processed until the recipients complained with Russian postal service. Due to such unpleasant experiences I will never ever ship anything to Russia again.

However, it is true, once the destination country does not provide online tracking for international mail pieces, it is impossible for the sender to track the item once it left Germany. It's no problem with usps or Canada Post and I noticed, especially in the U.S., that usps is sort of snail mail! Sorry to say that, but the items I shipped to the U.S. always arrive within two or three days in the U.S. But then they are sitting at the local customs for up to ten days and usps does not update their website until the mail piece arrived at their main sort facility. Then it takes up to another 5 to 7 days until the item arrives at its final destination in the U.S.

I ship all my items by airmail (which is far more expensive if it is a heavy parcel), rather than (more reasonable) regular mail. Many buyers blame the seller for high shipping fees and prefer to keep shipping fees as low as possible.

If you are located in a country like India etc. you should check with your local Postal Service, as in case of investigation DHL/Deutsche Post will have to contact the foreign Postal Service in written form. This may take several weeks and depends on how fast the Postal Service in the destiation country will check the status and report it back to DHL/Deutsche Post.

Would be interesting to know how long it might take to receive a mail piece IN Germany sent FROM India, Russia or any other overseas country. I purchased a scarf ring in France last summer and it took three weeks to arrive - and that's within Europe!

You should always insist in having your mail piece shipped by airmail (or even "Express"/overnight shipping), even if it is four or five times higher than regular mail. Overnight shipping may cost a fortune (e.g. to the U.S. approx. € 300) but it's worth it.

Sorry for my lengthy post.

Just my 2 cts
 
#38
ThierryH said:
Hi everyone,

I am from Germany, sent many items to overseas countries (incl. Hong Kong, Malaysia, Japan, Australia) via DHL/Deutsche Post and never experienced anything similar, except for Russia. Russian postal service is worst, there are tons of mail pieces sitting at the various Moscow airports that are not processed. I shipped two scarves and one purse to Russia that were sitting at some Moscow airport for six weeks (!) without being processed until the recipients complained with Russian postal service. Due to such unpleasant experiences I will never ever ship anything to Russia again.

However, it is true, once the destination country does not provide online tracking for international mail pieces, it is impossible for the sender to track the item once it left Germany. It's no problem with usps or Canada Post and I noticed, especially in the U.S., that usps is sort of snail mail! Sorry to say that, but the items I shipped to the U.S. always arrive within two or three days in the U.S. But then they are sitting at the local customs for up to ten days and usps does not update their website until the mail piece arrived at their main sort facility. Then it takes up to another 5 to 7 days until the item arrives at its final destination in the U.S.

I ship all my items by airmail (which is far more expensive if it is a heavy parcel), rather than (more reasonable) regular mail. Many buyers blame the seller for high shipping fees and prefer to keep shipping fees as low as possible.

If you are located in a country like India etc. you should check with your local Postal Service, as in case of investigation DHL/Deutsche Post will have to contact the foreign Postal Service in written form. This may take several weeks and depends on how fast the Postal Service in the destiation country will check the status and report it back to DHL/Deutsche Post.

Would be interesting to know how long it might take to receive a mail piece IN Germany sent FROM India, Russia or any other overseas country. I purchased a scarf ring in France last summer and it took three weeks to arrive - and that's within Europe!

You should always insist in having your mail piece shipped by airmail (or even "Express"/overnight shipping), even if it is four or five times higher than regular mail. Overnight shipping may cost a fortune (e.g. to the U.S. approx. € 300) but it's worth it.

Sorry for my lengthy post.

Just my 2 cts
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Thanks for the insight Thierry. I am thinking of purchasing an item from Germany. I have a question for you: what is the ebay maximum fee for German sellers? For example, in the US, it is 10%, with a maximum of $250 USD.
 
#39
marbella8 said:
Thanks for the insight Thierry. I am thinking of purchasing an item from Germany. I have a question for you: what is the ebay maximum fee for German sellers? For example, in the US, it is 10%, with a maximum of $250 USD.
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Marbella8, It's the same here in Germany: final value fee is 10 %, up to a max of € 200.
 
Last edited:
#40
Forgot to mention that I feel very sorry for you all having to wait for such a long time to receive your items.

One more thing: In case you want to track an item shipped via DHL/Deutsche Post online tracking is only possible on www.deutschepost.de, not on the website www.dhl.de! That might be the reason why you are not able to track your shipments and do not get any info on the current status!! HTH
 
#43
Hi guys! I need some help or advice here, maybe there is someone having same issue.

I bought expensive handbag ( just like Daniel from previous post), I paid for it with wire transfer, and the seller sent it from Germany . On November 28 2016 it said that the package will be transported to destination country and since then no further update. I'm so frustrated and desperate. I contacted the seller and asked to go to German post office and fill the search request but she cannot do it because she don't speak German, she said that she will ask some of her friend to do it but she don't know when that friend that speaks German will come to Germany ... I called dhl ( I'm in the states) a million times but they cannot initiate the search from me as the buyer. It's been more than 35 days, I'm do scared that it will get lost. I check the tracking every hour or so in hope to see at least anything but nothing happens.... Maybe somebody else experiences the same problem, maybe someone from USA waiting for the delivery from German post office?! Please let me know!!!
 
#44
LenaK said:
Hi guys! I need some help or advice here, maybe there is someone having same issue.

I bought expensive handbag ( just like Daniel from previous post), I paid for it with wire transfer, and the seller sent it from Germany . On November 28 2016 it said that the package will be transported to destination country and since then no further update. I'm so frustrated and desperate. I contacted the seller and asked to go to German post office and fill the search request but she cannot do it because she don't speak German, she said that she will ask some of her friend to do it but she don't know when that friend that speaks German will come to Germany ... I called dhl ( I'm in the states) a million times but they cannot initiate the search from me as the buyer. It's been more than 35 days, I'm do scared that it will get lost. I check the tracking every hour or so in hope to see at least anything but nothing happens.... Maybe somebody else experiences the same problem, maybe someone from USA waiting for the delivery from German post office?! Please let me know!!!
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she can go even if she doesn't speak German - they may not speak English well but they do speak English. have you opened a case with ebay?

as far as the US is concerned: it may be stuck in Germany bec as they explained to me before anything sent to the US can take a long time to leave the country due to security issues? can you copy paste the exact tracking info with details bec from the post stations it went through it is easier to figure out whether it may already have left the country
 
#45
lara0112 said:
she can go even if she doesn't speak German - they may not speak English well but they do speak English. have you opened a case with ebay?

as far as the US is concerned: it may be stuck in Germany bec as they explained to me before anything sent to the US can take a long time to leave the country due to security issues? can you copy paste the exact tracking info with details bec from the post stations it went through it is easier to figure out whether it may already have left the country
Click to expand...

Well she does not speak
lara0112 said:
she can go even if she doesn't speak German - they may not speak English well but they do speak English. have you opened a case with ebay?

as far as the US is concerned: it may be stuck in Germany bec as they explained to me before anything sent to the US can take a long time to leave the country due to security issues? can you copy paste the exact tracking info with details bec from the post stations it went through it is easier to figure out whether it may already have left the country
Click to expand...

Lara , Thank You so much for reply!
Well , let me tell some more details. The seller is private shopper , she is originally from Russia so her English is fair...She said that she had her friend (that does speak German) to go at the post office and post office said that they cannot file the search request because the package at the US customs and after I called the US customs thay said that if package have arrived at the customs, it would be scanned ....
So I asked the seller to ask her friend to go to post office and either ask for profof delivery to US customs or finally file the seacrh request ( its been going on for 2 weeks!!)

I cannot open ebay case because I paid with wire and it was not eBay transaction....
So I kind of stuck and try to find a way to figure out something myself because most probably I will not get my money back if the package wont arrive.
Needless to say that every day starts and ends with the package deal... Omg i am so worried and frustrated. I just hope that its only delay and the package is not lost :(((
Here is the tracking number 350309323205 - thats the number for DHL germany post office and here is for USPS CL629087177DE...
Please if anybody can help me , maybe there are German talking people on here. I have pictures of the receits also but i cannot do much as buyer :((
My husband and I even tried to call German Post office but their English was very poor .
I will apreciate any kind of help. Thank You!
 
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