Hi all - I need some opinions and advice.
I bought a pair of Valentino Rockstud boots in late December, and have since worn them about 5 times. In about mid-February, the leather strap on one of the boots broke through. I tried returning them to Saks, but they've rejected the return saying that it's "normal wear and tear." I explained that it isn't normal for boots that are $1300 to break this way after only a few times of wear (and not even after a year of wear). Since Saks isn't listening, I was thinking of disputing the charge through my credit card account.
What do you guys think? Is this "normal wear and tear" or a defective pair of boots?
I bought a pair of Valentino Rockstud boots in late December, and have since worn them about 5 times. In about mid-February, the leather strap on one of the boots broke through. I tried returning them to Saks, but they've rejected the return saying that it's "normal wear and tear." I explained that it isn't normal for boots that are $1300 to break this way after only a few times of wear (and not even after a year of wear). Since Saks isn't listening, I was thinking of disputing the charge through my credit card account.
What do you guys think? Is this "normal wear and tear" or a defective pair of boots?