I've grown increasingly disappointed with Shopbop's CS as well. I've spent thousands and thousands of dollars with them a year, for probably the past 5-6 years. Whether it be their lack of coupon codes (and when they finally have one it's for 15% off. 15%!), to their price adjustment policy (I bought $600 worth of stuff a few days before the 15% off code came out. In years past they would have easily refunded the 15%. This year, they first told me they weren't applying it to ANY previous orders. When I found out that they had, they told me that they decided to apply it only to people who purchased within 24 hours of the code coming out. Okaaay. Additionally, in years past they did price adjustments for sales within 14 days), to their turnaround time with returns (on their website they say 5 business days from receipt of the item. I regularly have to e-mail them when it's been 5 business days since the item was delivered, and their excuse is always "we're experiencing an unusually high volume of returns." This has happened with the last FIVE returns - BS. If they're going to have a 7-10 business day turnaround time just say that.) Finally, I've gotten so sick of seeing that they've e-mailed coupon codes to random people - I've never received one of these in almost SIX YEARS! Way to show you don't value my business.
It makes me sad because Shopbop used to be one of my favorite shopping websites :cry:
It makes me sad because Shopbop used to be one of my favorite shopping websites :cry:
and it still had that new clothing smell. I think I'll just wash it before wearing - it's not worth returning considering the price I bought it at.
