Cuyana

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#316
Just wanted to provide an update of my Cuyana bag. I purchased the black pebbled leather zippered tote and had to return it after a week due to toxic smells from the leather and also due to tarnishing on the hardware.
I then received the black smooth leather tote with zipper and it is really gorgeous. I loved it. No weird smells and a good size. I use it daily for work toting my 13 in laptop, water bottle , files, wallets, phone, keys etc. I've been using it since December and 7 months later there are a few marks on the leather and the bottom sides are wearing but it's been so functional and the marks are just making the leather look used and don't take away from the beauty. I did however notice the inside lining not only shed horribly but stained everything dark so I keep everything in pouches. I contacted Cuyana and they are willing to do an exchange or store credit but they don't have the same one available anymore and I need something with a zip so I had my local tailor and a deep red lining to the inside and now all my stuff is protected. I also used it as my only bag for an overnight work trip. I packed my overnight needs in a travel pouch and packed it with my usual stuff. It has served me well!
Just thought anyone who is interested might benefit from a post after daily use for ~7 months.
 
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#317
Hi im looking to buy a black cuyana tote without the zipper and was wondering if anyone who owned one had any bad experience such as shedding, color transfer from the interior etc? Thanks in advance.
 
#318
ringsofsaturn said:
Just wanted to provide an update of my Cuyana bag. I purchased the black pebbled leather zippered tote and had to return it after a week due to toxic smells from the leather and also due to tarnishing on the hardware.
I then received the black smooth leather tote with zipper and it is really gorgeous. I loved it. No weird smells and a good size. I use it daily for work toting my 13 in laptop, water bottle , files, wallets, phone, keys etc. I've been using it since December and 7 months later there are a few marks on the leather and the bottom sides are wearing but it's been so functional and the marks are just making the leather look used and don't take away from the beauty. I did however notice the inside lining not only shed horribly but stained everything dark so I keep everything in pouches. I contacted Cuyana and they are willing to do an exchange or store credit but they don't have the same one available anymore and I need something with a zip so I had my local tailor and a deep red lining to the inside and now all my stuff is protected. I also used it as my only bag for an overnight work trip. I packed my overnight needs in a travel pouch and packed it with my usual stuff. It has served me well!
Just thought anyone who is interested might benefit from a post after daily use for ~7 months.
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Funny you mention the smell and shedding. I have had the same problem with my zippered tote re the smell and my wallet constantly sheds in the coin pouch. It is gross. Too late I think now to say anything. I bought these items in mid May.
 
#319
Shelly319 said:
Funny you mention the smell and shedding. I have had the same problem with my zippered tote re the smell and my wallet constantly sheds in the coin pouch. It is gross. Too late I think now to say anything. I bought these items in mid May.
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Yeah. You know I'm not sure that I'd purchase something from them again even though I love the look of their stuff. This bag has served me well and it's fine because I really beat it up but I wouldn't buy something I wanted to have last for a long time.
 
#320
I just received the Cuyana mini saddle bag. It's adorable. And the red is similar to that of my Celine red, which is a gorgeous and versatile red.

I also ordered the Dusty Rose suede mini saddle. Not sure which I'll keep.

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#322
JoeyLouis said:
I just received the Cuyana mini saddle bag. It's adorable. And the red is similar to that of my Celine red, which is a gorgeous and versatile red.

I also ordered the Dusty Rose suede mini saddle. Not sure which I'll keep.

View attachment 3444177
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Really like the saddle bag style. That red is stunning! Dusty rose is a beautiful color as well. Thanks for sharing! [emoji4]
 
#323
thanks for the update, ringsofsaturn! i actually came here to also tell people about my experience with the small zip carryall after 6 months. it's been used daily (including travel) and i put a lot of stuff in it for work or when traveling (sweater, snacks, water bottle, etc). it has held up ok, but there are some things about it that i don't love and wish i knew, so i thought i'd pass those things on. first, the zip pouch inside is attached only at the top, so if you put anything moderately heavy in it (for me, ~6 lipsticks and a set of keys) that side of the bag will sag over time. the zippers on mine look a bit worn - there is some silver showing through the gold, which is a little disappointing. but the part that is most concerning is that one of the handles is coming unstitched. you can actually see the threads working themselves out. i haven't contacted Cuyana yet, but will, if only to just let them know it might be an issue.

so, all of these things, coupled with the fact that the bag is just a bit too small for my daily needs (what i really wanted was something sized between the large and small zip carryalls), means that i probably wouldn't buy it again.

BUT, it is a gorgeous color, and i love the versatility of the handles plus crossbody, since i carry it both ways. now the challenge is just to find a replacement bag that i can do the same with, that will hold up better.

ringsofsaturn said:
Just thought anyone who is interested might benefit from a post after daily use for ~7 months.
Click to expand...
 
#327
This is so sad to hear. I have a bit of extra cash and wanted to treat myself to a luxury item I couldn't otherwise justify for myself and I was looking at Cuyana bags. The structured cinch bag is GORGEOUS.
 
#329
aa12 said:
has anyone been able to see the new work satchel in person or have one yet! I'm wondering how the quality is and what it looks/feels like :smile: View attachment 3476304
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I just received the work satchel in clay and overall, I like it. I think it's really pretty and the leather is quite nice. However, there are a few things I'm not happy with:
  • The way the center zippered compartment is placed, it pushes against the bottom of the bag and causes it to jut out a little. As a result, I'm having trouble getting the bag to stand up straight. This also makes the feet at the bottom of the bag non-functional.
  • The strap has multiple issues. The way the leather is cut in one part is jagged and messy. The stitching on the loop is loose and uneven. The edge coating got on the hardware (this was easy to scratch off, but is still a quality control issue).
  • The small inside pocket sheds because of the raw leather. If I put my phone in it, the screen gets covered with black lint.
I reached out to Customer Service and I was pretty disappointed by the interaction. They seemed dismissive about my concerns and just said they would forward them to the Production team. After I tweeted about this experience, they said they would see about whether they would be allowed to send me a replacement strap. I'm currently waiting to hear back.

I think I'm keeping the bag because of the quality of the leather and the design, but the experience with Customer Service and the unresolved issues have made me hesitant about purchasing further items from the brand.
 
#330
sonnet73 said:
I just received the work satchel in clay and overall, I like it. I think it's really pretty and the leather is quite nice. However, there are a few things I'm not happy with:
  • The way the center zippered compartment is placed, it pushes against the bottom of the bag and causes it to jut out a little. As a result, I'm having trouble getting the bag to stand up straight. This also makes the feet at the bottom of the bag non-functional.
  • The strap has multiple issues. The way the leather is cut in one part is jagged and messy. The stitching on the loop is loose and uneven. The edge coating got on the hardware (this was easy to scratch off, but is still a quality control issue).
  • The small inside pocket sheds because of the raw leather. If I put my phone in it, the screen gets covered with black lint.
I reached out to Customer Service and I was pretty disappointed by the interaction. They seemed dismissive about my concerns and just said they would forward them to the Production team. After I tweeted about this experience, they said they would see about whether they would be allowed to send me a replacement strap. I'm currently waiting to hear back.

I think I'm keeping the bag because of the quality of the leather and the design, but the experience with Customer Service and the unresolved issues have made me hesitant about purchasing further items from the brand.
Click to expand...

Update: they offered me a 15% partial refund since they didn't have any extra straps. Overall, I'm pretty happy with my purchase, but there were some issues with the bag.
 
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