I had read through this entire thread and others and spent MONTHS considering purchasing a Cuyana tote...bit the bullet and ordered the pebbled black zippered tote to use as my "personal item" bag on a flight friday. And it arrived today!
BUT...so disappointed. Check out this big ole bump next to my monogram! It looks like a wart...a strangely shiny wart. It is from the leather being pushed against the zipper on the opposite side. On top of that... it has an extremely strong chemical smell -- not like leather at all, there are weird shiny spots, and the zipper looks visibly dirty.
I contacted customer service right away and they said that it was normal, and to make sure i store it stuffed (to which I replied, why doesn't Cuyana stuff their bags? they said "carbon footprint."), and that they'd offer me a 20% return.
In all of the photos instagrams and youtube vids, I've not seen a bump like that. When I first called she said because it was monogrammed they wouldn't accept any return. I pointed out when the item is defective, it's not a return. I feel like they should make it right by replacing the bag. What do you all think? Am I overreacting?
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