Cuyana

[LvoemyLV]

So I got my Cuyana small carry all and it is awful! I am so upset! It actually looks pretty beat up. The gold is flakes off the hardware and has black marks as well. The stitching is actually completely off the strap and it has stains inside. They offered me 20% off or they said they would replace it. What would you do?

 

[LvoemyLV]

Update! Incredible Customer service offered a brand new bag as a replacement!

Was it hard to send the other back? I am trying to decide what I should do about the quality issues with the one that just came

 

[alansgail]

So I got my Cuyana small carry all and it is awful! I am so upset! It actually looks pretty beat up. The gold is flakes off the hardware and has black marks as well. The stitching is actually completely off the strap and it has stains inside. They offered me 20% off or they said they would replace it. What would you do?View attachment 3351391

Wow, so sorry! I've never purchased from Cuyana but that strap looks atrocious....no way would I be keeping that one. Hopefully they can replace it for you if you still want one.

 

[anabg]

So I got my Cuyana small carry all and it is awful! I am so upset! It actually looks pretty beat up. The gold is flakes off the hardware and has black marks as well. The stitching is actually completely off the strap and it has stains inside. They offered me 20% off or they said they would replace it. What would you do?View attachment 3351391

Oh wow. That doesn't look right. My tote was perfect....

I would exchange for a new one.

 

[conley87]

So I got my Cuyana small carry all and it is awful! I am so upset! It actually looks pretty beat up. The gold is flakes off the hardware and has black marks as well. The stitching is actually completely off the strap and it has stains inside. They offered me 20% off or they said they would replace it. What would you do?View attachment 3351391

Send it back! That's ridiculous, mine had nothing wrong or I would have sent it back.

 

[LvoemyLV]

Oh wow. That doesn't look right. My tote was perfect....

I would exchange for a new one.

Send it back! That's ridiculous, mine had nothing wrong or I would have sent it back.

I'm glad I'm not crazy lol. I was so excited then I opened the box and saw the bad hardware. I thought I could deal with that because it could happen from use, then I opened it, saw stains inside and saw the strap when I unrolled it... That completely disappointed me I emailed them back that I want the replacement. I'm hoping I hear back tomorrow.

 

[LvoemyLV]

I asked for a replacement of the same. They don't offer refunds and I do still want it. I hope it was a fluke and the next one will be perfect. I'm not even one to complain. I don't expect even LV bags to be perfect, but this did look like a used bag. [emoji30] hope the replacement comes fast

 

[conley87]

I asked for a replacement of the same. They don't offer refunds and I do still want it. I hope it was a fluke and the next one will be perfect. I'm not even one to complain. I don't expect even LV bags to be perfect, but this did look like a used bag. [emoji30] hope the replacement comes fast

Hope this one is perfect! You had every right to send it back, it did sound like it was used or kicked around before it got sent to you. I have one of large wallets that's getting tons of use, thrown in and out of bags and hardware and leather still look great, so for the hardware to even be messed up is odd.

 

[LvoemyLV]

Hope this one is perfect! You had every right to send it back, it did sound like it was used or kicked around before it got sent to you. I have one of large wallets that's getting tons of use, thrown in and out of bags and hardware and leather still look great, so for the hardware to even be messed up is odd.

Oh good! That makes me feel better I took pics before packing it back up

 

[conley87]

Oh good! That makes me feel better I took pics before packing it back up View attachment 3352244View attachment 3352245View attachment 3352247View attachment 3352248

Great idea with the pictures. Hope to hear good news with the next!

 

[alansgail]

Oh good! That makes me feel better I took pics before packing it back up View attachment 3352244View attachment 3352245View attachment 3352247View attachment 3352248

Looks like this was an unfortunate return that got overlooked and re-sold, maybe just a mistake hopefully. I've heard far more good than bad about this company.
Good luck!

 

[Shelly319]

Just wanted to share my recent cuyana purchases [emoji4]

 

[conley87]

Just wanted to share my recent cuyana purchases [emoji4]View attachment 3355513

Great choices! [emoji4] How do you like the wallet?

 

[Shelly319]

Great choices! [emoji4] How do you like the wallet?

Love it! I think I will also get it monogrammed. It's very soft.

 

[ryrybaby12]

Was it hard to send the other back? I am trying to decide what I should do about the quality issues with the one that just came

They sent me one ASAp for free, and never asked a question. They also never sent me anything to send my other one back....so I have not done so yet. Great, great service!