Cuyana
- Thread starter shihfan
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I was sent a label to return mine. The customer service was so nice. She said they want to see it because that should have never been sent to me like that. I am anxious to go pick up the replacement tomorrow from fed ex!!
Well the replacement is way worse than the firstI should have just let it go. So upset and now I feel like I wasted $195. I don't know what to do!!
I'm so sorry. I was looking forward to seeing your reveal of a perfect bag. I would send it back, and let them know how disappointed you are. I have many items from them and never had a issue, I'm disappointed for you. [emoji17]
I love my other two totes!! They said they can't do a refund because it's personalized. The customer service associate is a very lovely person. I feel bad putting her in the middle of this. The bag itself is not worse, but the strap is horrendous!! It looks worse than anything I've ever seen. I have had target totes in the past that didn't have chipped, flaked, bubbles hardware. I just don't understand [emoji30]. She said she would personally send out another strap again though. I'm hoping it comes quickly. I do like the size and shape of the bag a lot, but will stick with items with no extra hardware in the future.
I'm glad they are sending a new strap if that's all that is wrong this time? They should send you a discount code for future purchases or even a discount on this bag if the rest of it has some issues. They sound like they are trying at least.
Yes, this bag looks much better than the last. I don't know what is the deal with their straps lol. The lady is really working with me and is also doing a 20% refund. I would love a discount on future purchases, but am definitely a little hesitant after this. The bag is clean this time, doesn't have gross inside stains and definitely looks new. They definitely are the best I've ever dealt with when responding with in minutes. The strap looks like it has a clear coat of some sort and paint runs, as well as the beat up hardware. It's the strangest thing. Fingers crossed the new strap she's sending is better!
Haha I had to check over my strap just because! [emoji13]Hopefully they check the strap over before sending it too, and I suppose somewhat of a deal is better than no deal for all your troubles.
Does anyone have coral, dark petrol, or wine in the classic tote, or burgundy in the zippered tote? If anyone has the classic leather tote and the classic leather zipper tote, do they feel pretty much the same, or does the zipper one seem more structured at all?
I have both, and I don't really like the zippered one. It's stiffer and the handle straps are longer. However, if you're hauling files and a laptop- it would work perfect for a work tote. Not sure if it's specific to the color of the leather, I have the black classic leather tote and the burgundy zippered one. Hope that helped
I have both, and I don't really like the zippered one. It's stiffer and the handle straps are longer. However, if you're hauling files and a laptop- it would work perfect for a work tote. Not sure if it's specific to the color of the leather, I have the black classic leather tote and the burgundy zippered one. Hope that helped
Thank you, that helps a lot! I was leaning towards the classic tote.
Hi. Did you manage to get the stain off your bag with their recommendation? I have a pebbled short tote in stone and I somehow managed to get a red stain in the shape of a ring on it.. I tried mild soap and water and some of it came out but I can still see the stain although it's much lighter... TIA
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