Customer Service/Quality Control issues post here.

[bonniekir]

Ladies, it looks like things turned a bit ugly last night. Can we try and not always take things so personally? BE is a business, and there will be mistakes. It's part of the growing process. It is up to them how they want to handle these problems. In turn, the consumer will determine if BE's response is acceptable. It is not up to any of us to grow Jackie's business. It is up to Jackie.

I want you to know that I want BE to do well. I love the bags, and I have only had one problem (that was not even their fault), which they resolved quickly when they did not need to. This was prior to Megs and Vlad asking me to mod this forum. So, I have always felt strongly about their customer service. However, it is up to BE to maintain or lose other customers. It is not my job or yours. BE must weigh the cost of resolving an issue in terms of monetary loss or customer loss. Remember, we support BE by purchasing their bags. It is up to them to maintain their customers!

This forum is for discussion, good or bad. I do not want to see another personal attack on anyone for any reason. If you don't like what someone is saying, please take it to PM or ignore them. Now, for those of you that come here to post negative comments for whatever reason, please keep in mind who your audience is. Personally, I would expect to ruffle some feathers if I went to another forum and said nothing but negative things. People visit the sub forums because they like the bags. KWIM?

Now, shall we continue on as friends? It's the weekend, and those of us that work are probably looking forward to a good one.

Aye, Aye, message understood..back to ignore!

 

[octopus17]

I don't get on with the ignore function. I'm far too nosey and want to see what's in the posts I've been ignoring!

 

[Jenova]

I 'ignored' an individual using the tpf system at one point but took it off after a while because I thought that I should be able to do my own ignoring if necessary. I also found that I really enjoyed reading her posts.

 

[TropicalGal]

I always thought I could ignore without the ignore function...but I can't. Especially when I see others being caught up in a manipulative situation. And then I want to start putting in my two cents...and then I'm all caught up again! So, I pressed the "ignore" button in my settings. And feeling much better about everything today.

 

[bonniekir]

umm..what I meant by ignore was that I won't get involved..or try not to get involved with nasty, untruthful or hidious implications..this I will try and ignore..but no button will be pushed or pressed ..I can also enjoy funny PMs

 

[lovebags2]

I stumbled across this thread earlier today and I have to admit that there is some serious Deja Vu going on. This thread could have been plucked from the RM subforum about a year ago. The most interesting part of it all is that some of the key players are the same. Just a different designer

I know what it's like to feel like your beloved sub forum/ fun hangout/ safe haven is being torn to shreds by differing opinions and (sometimes just plain stirring the pot) but I assure you that if you just whether the storm and ignore, eventually you will find peace again. At least that is what happened in RM and I hope that's what happens for you all

After all the hard work and energy put into this sub forum, and these BE bags, you all deserve a place that you can enjoy..

Hi Littlerock,

I"ve been enjoying fine handbags now for years and this has been the second designer I've ever questioned. I certainly have a great track record!

Almost 2 years ago I took part in a special order for my wine Nikki and was told that it was only going to be this one time chance to buy since it wouldn't appear in stores again. Of course I was quite excited and grabbed that opportunity immediately. Unfortunately, within a very short time the wine Nikki appeared in stores for a discounted rate. Naturally, that didn't feel right to me and many other's but to be honest Littlerock I've seen that happen with other designer's and much worse. I suppose it's more common practice then I originally thought and in hindsight I can see RM's perspective.

Btw - I LOVE my Nikki and enjoy the bag often!

 

[*suzi*]

Okay, can we take the ignore and RM discussions to our chat thread please? Seriously, this thread is for quality control issues. If it does not pertain to the title, then please take the discussion elsewhere. :back2topic:

 

[lovebags2]

Okay, can we take the ignore and RM discussions to our chat thread please? Seriously, this thread is for quality control issues. If it does not pertain to the title, then please take the discussion elsewhere. :back2topic:

Thanks Suzi for that reminder. RM has nothing to do with this issue.
I"m using ignore right now!

 

[susa]

Ladies, do you all know what littlerock is referring to, in the "ignore" function? You go to your private settings and there is a line on the left that says, "Edit Ignore List". You then choose to ignore certain people's posts, and you just don't seem them on the screen anymore. It's quite brill. Nothing to get riled up about anymore. Who needs to get riled up about handbags anyway. There's a world of things to be REALLY riled up about. Try reading Oprah's bookclub choice, "Say you're one of them" -- now that's something to be riled about.

I do know that my enjoyment has seriously suffered, and now I am calmly: ignoring. And back to enjoing.

thanks ! I will right go there to update my ignore list ( great thing )

 

[Moonfancy]

I apologize for bringing Jackie and Susa's resolution to the forum. That was Susa's news to share, not mine. I am ashamed of myself for fanning fires because that is not ME at all. I said sarcastic, snotty things, and I am embarrassed I wrote them. I don't cause problems on our forum. I never have. I don't know what got into me that night. But when I am wrong, I say I am wrong. I did find out about Susa's replacement bag, but it was not my obligation to report it. It was Susa's. I am sincerely sorry I caused more trouble. Sorry to all the people I upset with my ugly words. I hope everyone on BE will forgive me, and I promise never to pull such a hurtful stunt again. Susa, I am truly sorry.

 

[tlloveshim]

Moonfancy, I knew you weren't fanning flames. I said things too and fortunately had time to edit them but the ugly reared it's head in me too. It's been a hard week and it came out here for me. Please don't worry. I personally think no less of you than before and I hope to keep seeing you on this forum as I treasure your posts and your input here.

 

[sandysandiego]

Hey Moonfancy - I do not believe that anyone here thought you had any ill intentions with your comments. Please do not be so hard on yourself. This has been a difficult time for many here. And, we are all so happy to hear that a positive resolution was in the works. So much can get blown out of proportion when things are not out in the open. Have a pleasant Sunday.

 

[ETenebris]

I thought I would report a couple of things here. First, since I know this has been an issue in the past, I wanted to let you all know that my Hold Me arrived in a really nice box, with the dustbag tucked inside and wrapped in tissue paper. Another lady in my office (who has very discriminating taste!) commented on what a nice box the bag was shipped in. So hopefully that issue is resolved.

The other thing is the pink crystal issue. I contacted BE about losing one on my Love Me Midi (I ordered the plain studs on the Hold Me), and they are making me a whole new tag with plain studs to replace it. I thought that was very kind, especially since I only asked for a pink replacement crystal to glue in.

That said, my shark Hold Me is exquisite and I have no "significant" complaints!

 

[Jenova]

I apologize for bringing Jackie and Susa's resolution to the forum. That was Susa's news to share, not mine. I am ashamed of myself for fanning fires because that is not ME at all. I said sarcastic, snotty things, and I am embarrassed I wrote them. I don't cause problems on our forum. I never have. I don't know what got into me that night. But when I am wrong, I say I am wrong. I did find out about Susa's replacement bag, but it was not my obligation to report it. It was Susa's. I am sincerely sorry I caused more trouble. Sorry to all the people I upset with my ugly words. I hope everyone on BE will forgive me, and I promise never to pull such a hurtful stunt again. Susa, I am truly sorry.

You are the sweetest lady and I, for one, was very glad to hear that matters were looking a bit brighter for Susa.

 

[Jenova]

The other thing is the pink crystal issue. I contacted BE about losing one on my Love Me Midi (I ordered the plain studs on the Hold Me), and they are making me a whole new tag with plain studs to replace it. I thought that was very kind, especially since I only asked for a pink replacement crystal to glue in.

My last bag was packed much better too and when one of the big split rings that the handle clips to seemed a bit loose, Jackie and Maya immediately organised that 3 more be sent to me.