I have currently a horrendous situation with DHL, shipped a pair of my Balenciaga sandals to a buyer in France, sold via VideDressing, hear nothing, check tracking, apparently I need to contact DHL (no mail, no call, nothing, only when checking tracking) call them, tell them the address is correct, they claim the address doesn't exist, quick google, address exists, would they please deliver, they change the story, person has moved. I contact buyer, no delivery attempt no piece of paper left that they tried to deliver... I call again, they tell me to email, I email them, get a generic mail back they can't help me... She has managed to reach DHL in Nice and they are attempting to deliver tomorrow. this is about 2 weeks later and 15 phone calls....
Btw buyer also hasn't moved, she has lived at this address for 7 years